Customer Service Representative - Entry Level (Wheeling, Illinois )
The Customer Service Rep will:
Build and maintain strong customer relationships via phone and email by responding to customer needs with speed, accuracy and professionalism.
Build working partnerships with the sales team by working directly with sales reps to address issues and concerns in a timely manner.
Process orders and return merchandise requests, respond to customer inquiries, provide product information, and address all other customer requests as received.
Handle all customer inquiries and deliver exceptional service to ensure 100% customer satisfaction.
Proficiency in Windows, Word and Excel
Experience with MAS or AX a plus
Customer Service Experience Preferred
Sports Participation or Passion
Ability to Multi-task
Ability to Handle Demanding Situations When Dealing with Internal and External Customers
Ability to Prioritize and Problem Solve
Strong Written and Interpersonal Communication Skills
Bachelors Degree or Equivalent Related Work Experience Preferred
The right candidate will have the opportunity to advance into a sales role!