Paid well for a horrible job.
Client Specialist (Current Employee) – Maitland, FL – April 12, 2016
- Training is short and inadequate with little to no reinforcement or checks for comprehension. You are expected to pick up the rest on the job.
- Because of this, as you get more proficient you will repeatedly have to clean up other people's mistakes, usually with an angry customer on the phone.
- This is not a sales position, but you are expected to meet a sales quota every month, and offer an up-sell to every policyholder. This is built into your quality metrics as well. You will get smaller bonuses, smaller raises, and will not be able to apply for other positions if you do not meet these goals.
- Management is as overworked and under trained as you, which makes them willing to help but ineffective at best, and apathetic at worst.
- Halfhearted attempts increasing employee engagement are abandoned after a while. No follow though at all.
- All job changes within the department have been lateral moves to get out, or just flat out leaving the company. There have been several of these.
- At least one of our systems goes down once a week.
- Other departments are understaffed and we are expected to pick up the slack.
It pays well. The benefits aren't bad.
Minimal training vs maximum expectations. Little to no employee engagement.