Property Manager – Remote Sites
Manage the property, with an emphasis on customer service and lease compliance.
Reports to: Regional Manager
Direct Reports: Maintenance Technician (if applicable)
Key Job Objectives
1. Process all applications and qualify applicants as quickly as possible
a. Review application for completeness and accuracy
b. Run the credit and criminal screening according to standard procedure
c. Ensure that applicant meets criteria for current tenant selection plan
d. Manage the third-party verification process so as to minimize the lag time in qualifying the applicant
e. Notify applicant of approval or rejection according to standard procedure
2. Manage new resident information/compliance
a. Prepare and execute the TIC at lease signing
b. Enter move-in information on compliance tool within one business day of signed lease
c. Convert all signed lease packets into resident files within one business day
d. Sign leases
e. Assist with Local Housing Authority lease signings as needed
3. Collect rent – minimize delinquency.
a. Follow procedures to increase on-time rent payment.
b. Follow procedures to collect late rent
c. Process evictions for failure to pay rent according to established procedures
d. Advise tenants about any variances in their accounts
e. Maintain current records of collection/eviction status
f. Coordinate with Supportive Services, if applicable, to make appropriate resources available.
4. Ensure lease compliance.
a. Educate residents about the Lease and House Rules and Regulations
b. Follow procedures to verify that residents are in compliance with the lease
c. Maintain, within Yardi, a log of lease violations, with actions taken and status updates
d. Investigate and resolve alleged lease violations using all resources available
e. Vigorously pursue eviction for lease violations according to established procedures
5. Conduct quarterly home visits and compliance re-inspections as needed
a. Use home visits to establish and maintain a positive collaborative relationship with residents – upkeep of units, family success, improving safety, etc.
b. Coordinate with Supportive Services, if applicable, to provide assistance as needed/requested.
c. Discuss resident ledger, current incentive programs, lease compliance issues, etc.
d. Conduct housekeeping inspections.
e. Identify and document maintenance and extermination issues
6. Oversee properties
a. Inspect all building and grounds daily
b. Identify and address risk management issues
c. Maintain positive curb appeal
d. Identify & coordinate general maintenance repair needs
e. Prepare accurate and timely reports of all incidents that occur on the properties
f. Notify appropriate staff of issues/incidents according to established procedures
7. Manage resident retention
a. Respond to all calls within 24 hours
b. Advocate for responsive customer service for all residents.
c. Develop and implement resident incentive programs in cooperation with Supportive Services
d. Work with Supportive Services, if applicable, in planning and implementing meaningful resident events
e. Encourage resident involvement with Block Watch and other neighborhood groups that can help improve the neighborhood
f. Support development and distribution of a meaningful newsletter and other marketing, and resident retention efforts
8. Provide accurate timely reports
a. Weekly collection/move-out reports
b. Monthly variance reporting on a budget
c. Marketing/Traffic reports as requested
d. Prepare other weekly and monthly reports as requested
Professional, customer service tone in interactions with applicants, residents, team members, and stake holders is important. Time urgency is a key to success in this role. The ability to follow through and follow up on key accountabilities with little direct supervision is important. It is important to relate effectively with applicants and residents, providing professional, responsive customer service. It will be important to work closely with the Regional Manager to address all property management issues that arise in the portfolio. Living CPO values is a key to success. The ability to help applicants recognize the value of housing and commit to signing a lease is essential.