MEDICAL PRACTICE/EHR SOFTWARE IMPLEMENTATION TECH
COMPULINK BUSINESS SYSTEMS - Westlake Village, CA

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Description:
This is a full-time hourly position that reports to the Manager of Implementation and is responsible for executing and completing client implementation projects in a high-quality, professional manner. This includes acquiring resources and coordinating the efforts of team members, defining the project’s objectives and, overseeing quality control throughout the process. Full-time hours in the CBS offices are mandatory and are an essential function of the job.
Responsibilities:

  • Manage and complete full implementations from beginning to end of lifecycle including leading the launch call and guiding client to completion of pre-Install paperwork, installing software and all related features. Assisting the client through the pre-training, post training period, completing post training projects and issues to assure understanding and optimal use of software. Handing off clients to support when they are up and running independently.
  • Complete Add-On projects assigned, explaining project goals to clients and assisting them with completion of tasks and understanding their role in a timely completion.
  • Set and continually oversee proper project expectations with clients and team members.
  • Identify and resolve any potential issues within the projects to alert the client and work toward a successful resolution.
  • Document all progress, issues and resolutions within Compulink’s Client Advantage Software, according to Compulink policies.
  • Work the call queue, according to the prioritization schedule set forth by Compulink, to answer client questions and concerns.
  • Assist other project team members within the department with their tasks to facilitate quickest response and resolution of client issues.
  • Stay current on all dept required classes.

Skills:

  • Strong problem solving skills and analytical abilities to research and determine appropriate actions.
  • Excellent verbal and written communications by phone or email with clients and trading partners.
  • The ability to anticipate client needs, offer solutions, troubleshoot, and provided resolution in a timely manner.
  • Strong interpersonal skills varying with technical and communication skills that promote strong working relationships (internally and externally).
  • Strong organizational skills with attention to detail to meet deadlines in a fast-paced environment.
  • Self-motivated accompanied by ability to multi-task and establish effective priorities.
  • Ability to work independently, as well as in a team environment.

Qualifications:

  • Minimum 2 years experience providing customer service in a call center environment.
  • Must be proficient in Windows XP/2000, Word, Excel and Powerpoint.
  • Experience with Shortel telephone system is a plus.
  • Experience providing end-user technical support on Practice Management Software is a plus.

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About this company
Compulink is a market-leading developer of Windows based Practice Management Software solutions for healthcare businesses. Established in...