CORSA Performance Exhausts, a TMG Performance Products company headquartered in Berea, Ohio, is a leading manufacturer of premium performance exhaust systems for cars, trucks, SUVs and marine applications. Through its patented Reflective Sound Cancellation (RSC™) technology, CORSA Performance Exhausts provides the industry’s only guaranteed drone-free driving experience backed by premium performance and superior customer service.
We are searching for a Sales Support Representative for our Automotive Division to ensure delivery of world-class technical support through fast and accurate processing of customer inquiries via telephone, email, forums and internet portal.
If you love cars or love Corsa products, and have a background in the Automotive industry, this job is for you!
Skills and Experience:
- Team player, self- motivated and passionate about problem-solving and customer support
- Excellent customer service skills as demonstrated in verbal and written communication
- Ability to manage multiple tasks and priorities
- Capable of breaking down technical language to be more easily understood
- Organized, managing time well and be able to provide timely and accurate responses to customer requests
- Friendly phone personality (proper phone etiquette)
- Automotive aftermarket experience, preferably with Corsa Performance Exhaust Systems
- Competent in Microsoft Office products
Key Job Responsibilities
- Ensure delivery of world-class technical support through fast and accurate processing of customer inquiries via telephone, email, forums and internet portal
- Develop and maintain strong, bonding relationships with customer contacts
- Become a valuable resource/consultant to customers delivering solutions to their technical challenges (“trusted advisor” status)
- Independently identify, troubleshoot, document and replicate customer problems