Sales Support Representative
CORSA Performance Exhausts - Berea, OH

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CORSA Performance Exhausts, a TMG Performance Products company headquartered in Berea, Ohio, is a leading manufacturer of premium performance exhaust systems for cars, trucks, SUVs and marine applications. Through its patented Reflective Sound Cancellation (RSC™) technology, CORSA Performance Exhausts provides the industry’s only guaranteed drone-free driving experience backed by premium performance and superior customer service.

We are searching for a Sales Support Representative for our Automotive Division to ensure delivery of world-class technical support through fast and accurate processing of customer inquiries via telephone, email, forums and internet portal.

If you love cars or love Corsa products, and have a background in the Automotive industry, this job is for you!

Skills and Experience:

  • Team player, self- motivated and passionate about problem-solving and customer support
  • Excellent customer service skills as demonstrated in verbal and written communication
  • Ability to manage multiple tasks and priorities
  • Capable of breaking down technical language to be more easily understood
  • Organized, managing time well and be able to provide timely and accurate responses to customer requests
  • Friendly phone personality (proper phone etiquette)
  • Automotive aftermarket experience, preferably with Corsa Performance Exhaust Systems
  • Competent in Microsoft Office products

Key Job Responsibilities

  • Ensure delivery of world-class technical support through fast and accurate processing of customer inquiries via telephone, email, forums and internet portal
  • Develop and maintain strong, bonding relationships with customer contacts
  • Become a valuable resource/consultant to customers delivering solutions to their technical challenges (“trusted advisor” status)
  • Independently identify, troubleshoot, document and replicate customer problems

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