Customer Service
CPAPDropShip.com - Stafford, TX

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Medical Equipment Provider looking for a Customer Service Representative with a desire to learn. Call Center experience is a plus.

Job Objective

The objective of this position is to support and service our client's patients in all facets and functions relating to CPAP therapy, before, during and after an order has been processed.

Job Description

Inbound and outbound calls relating to CPAP equipment used in the treatment of Sleep Apnea. Our Customer Service Representatives assist customers in every way which includes taking orders over the phone and processing orders. Training is provided.

Tasks

Inbound and outbound calls

Process orders

Navigate our website, reference our FAQ, and assist customers as needed, to find solutions to product questions and find answers to clinical questions

Help customers "make it work" by troubleshooting clinical and technical customer questions, both before and after the sale

Please Note: Previous knowledge of CPAP Equipment or Sleep Apnea is helpful but is NOT required. This position requires openness to learning new information in a short period of time. Product advancements and equipment changes require on-going learning. Training is provided.

Skill Sets

Bi-Lingual Spanish/English candidates are a plus

Clear and concise verbal and written communication skills

Quick typist

Comfortable with web based tools (Email, Forms, Shopping Websites)

Able to multi-task

Able to analyze information and respond

Self motivated learner

Positive attitude

Flexible, engaged team player

A willingness to come in and help people every day and get up and do it again tomorrow

Call Center experience desired but not required

Our Training Process

All Customer Service Representatives will spend time becoming familiar with the products we represent. Training is paid.

Wage

$12.00 USD an hour

Background checks

We conduct background checks on all applicants. A clean criminal record is required for employment with our company.

If you feel you have the characteristics required to excel in this job and would like to hear more about it, we would love to hear from you! Submit your resume for consideration.


Indeed - 12 months ago - save job - block
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