Medical Equipment Provider looking for a Customer Service Representative with a desire to learn. Call Center experience is a plus.
The objective of this position is to support and service our client's patients in all facets and functions relating to CPAP therapy, before, during and after an order has been processed.
Inbound and outbound calls relating to CPAP equipment used in the treatment of Sleep Apnea. Our Customer Service Representatives assist customers in every way which includes taking orders over the phone and processing orders. Training is provided.
Inbound and outbound calls
Navigate our website, reference our FAQ, and assist customers as needed, to find solutions to product questions and find answers to clinical questions
Help customers "make it work" by troubleshooting clinical and technical customer questions, both before and after the sale
Please Note: Previous knowledge of CPAP Equipment or Sleep Apnea is helpful but is NOT required. This position requires openness to learning new information in a short period of time. Product advancements and equipment changes require on-going learning. Training is provided.
Bi-Lingual Spanish/English candidates are a plus
Clear and concise verbal and written communication skills
Comfortable with web based tools (Email, Forms, Shopping Websites)
Able to multi-task
Able to analyze information and respond
Self motivated learner
Flexible, engaged team player
A willingness to come in and help people every day and get up and do it again tomorrow
Call Center experience desired but not required
Our Training Process
All Customer Service Representatives will spend time becoming familiar with the products we represent. Training is paid.
$12.00 USD an hour
We conduct background checks on all applicants. A clean criminal record is required for employment with our company.
If you feel you have the characteristics required to excel in this job and would like to hear more about it, we would love to hear from you! Submit your resume for consideration.