Time flew here and it was essential to learn to put your phone on forward and walk away from it for lunch, breaks, even potty trips. Handling four back to back hurricanes was hard for the client and just as hard for us.I learned quickly to obtain essential data, and set aside five minutes - no more, no less - to let the client vent before moving on. The best part of the job was knowing no one was hurt; the hardest knowing life was lost. Oddly, as co-workers we didn't know each other well. When a chance for peace and quiet presented itself, we took advantage of of it. Managers left us alone to do our jobs while making sure we know they were there to help if needed.
Coming in to find that someone, who always remained anonymous, had come in even earlier with Starbucks coffee and muffins on your birthday.
Telling an elderly client that their beloved home of many years could not be recovered, and that a condo rep would be in touch with them shortly. It really was all gone.