UNITED PROPERTY & CASUALTY IS AWFUL. DON'T WASTE YOUR TIME!
Customer Service Rep (Former Employee), Sarasota, FL – November 14, 2013
Cons: micromanagement, disorganization, no formal training, office politics and gossip.
I left this company VOLUNTARILY. The management is a joke. You know your in the wrong place if your getting emails from the Operations Management about office gossip. The pay is low, the benefits are OUTRAGEOUSLY expensive and do not cover much. They literally hire every week, because they fire and have people quit because of the workplace politics. – more... Do yourself a favor and keep looking if your a serious professional looking for a career. I turned down 2 other job offers for this position, based on the reviews of CSC, which UPC is a part of. Obviously I made a mistake. They do not have a trainer, and they take 3 months of training and attempt to condense it into 2 weeks. Management is so disorganized, the turn over is astronomical. They are a small office and lose approx. 4 people a month. That speaks for itself. Just thought i'd share my experience, take care and good luck on your job search everyone. – less
Service Request Coordinator Senior Professional (Former Employee), Coppell, TX – February 27, 2014
•Remote Work •Able to work without distractions of office environment •Great coworkers •Process customer service requests and assign them to an SA. •When a customer thanked me for going above and beyond to get work accomplished.
Senior Computer Spec/Analyst (Current Employee), Kansas City, MO – February 27, 2014
Pros: having a gym in the work building.
Spend most of my day mapping/mining various systems to each other. Learned to interpret systems metadataquickly and accurately. Manage is very supportive. Co-workers are supportive and easy to work with. Hardest part of my job is when owners of other systems do not give me enough metadata to map/mine with. A successful map/mine effort.
Tolerable at times, but mostly frustrating and tedious
Co - op / Intern (Current Employee), East Hartford, CT – February 23, 2014
Pros: opportunities to learn more if you want them, good team atmosphere, very little micromanagement.
Cons: virtually no upward mobility, under-appreciation, detached management.
Depends largely on which site you wind up working at. Some sites can be laid back and fairly easy - but low level technicians at large sites are always rushed and under-appreciated. Management has nice people but as whole it has little to nothing to offer employees. Initial starting pay is acceptable for the position but does not increase at a fair – more... increment.
Job requires very fast learning of both CSC workflow as well the structure of the company you will be supporting. If one wants to be well rounded, you will be learning to support dozens of applications and need to be extremely familiar with advanced computer management. Must be very good at interpersonal, client-facing scenarios to exceed.
There is an opportunity to become more proficient in systems administration, network infrastructure, even some scripting, but the company provides no incentive to do so at the technician level.
Colleagues are a pretty close, cohesive team. Clients/customers will be hit or miss in terms of amiability. – less
Lifecycle Coordinator (Current Employee), Fairfax, VA – February 20, 2014
Pros: no micro management.
Cons: mostly contract work.
CSC is a great company to work for. Wide range of locations. Working in an software development environment where you work and learn from a large variety of people, from Network Engineering to Configuration Management.
Working in a contract environment means that contract end and always a possibility of contract not being extended.
I love working – more... with customers and understanding their needs. – less
Business Analyst (Former Employee), Falls Church – February 18, 2014
Over many years of being with this company, I have grown quite a bit, establishing a wonderful network of friends and co-workers. The company allows some employees to work from home which is great for both parties... the company gets more 'bang for their buck' and the employee has a better work/life balance (for the most part). The company has been – more... going through a massive organizational transformation. I agreed with the org transformation because it was VERY top-heavy. However, the old and new upper management is being paid and compensated ridiculous amounts of money to ‘ensure’ that lower level employees (the real worker bees) do all the work. The company has laid off thousands of people, yet they turned around and hired tons of new people. There are pros and cons about that… one major cons is that the new upper management does not stick with dead-line and keep changing requirements and business rules at the last minute, but still expect lower level employees to jump through all kinds of hoops to meet the new changes. The new upper management does not listen to the more experienced employees (those who are left) who are actually knowledgeable and provide solid suggestions and recommendations. Management’s primary focus is on saving a buck rather than retain valuable and knowledgeable people. Management is going out of their way to provide more programs and focus on upper management, than on lower level employees (‘worker bees’). I have to say, there are just a few good people in the new upper management who actually care and do listen, but I’m sure that won’t last long for them. Upper management will probably fire them if they don’t get fed up and quit first. – less