BI-LINGUAL HELPDESK AGENT (Former Employee) – Draper, UT – May 31, 2017
Great environment to work in. I enjoyed the help I received from my boss and the motivation given every day while I worked for this business. This place was a great learning experience for me. I learned to fulfill all of the knowledge I have in me.
Vonage Business Technical Support Chat Ops (Current Employee) – Salt Lake City, UT – May 9, 2017
CSS is a fun place to learn and grow your IT chops. they have a variety of projects, and some room to grow. There is a little fau nepotism in the ranks, however there are good opportunities if you are patient. the rate of pay is, however, in most cases, mediocre compared to most companies. They have a ROP philosophy similar to Unisys, which is sad, because they lose great people for that reason.
Free Pizza Fridays
Rate of Pay need to get bumped $2 across the board.
Customer Service Representative (Former Employee) – Draper, UT – May 5, 2017
Horrible pay , ok scheule . Management sucks they train poorly . Attendance policy is a joke. HR and the recruiters are a joke They sat they give you 2 weeks of PTO but when you are sick they take away your pto without even asking
Customer Service Representative (Current Employee) – Draper, UT – March 29, 2017
It depends on which team you work on at CSS. I work for Airbox and it is awesome except the pay isn't great. Really relaxed management and low call volume. If you can be great at customer service and show up for work on time everyday you won't have to worry about anything.
Customer Service Representative (Former Employee) – Draper, UT – March 28, 2017
CSS Crop was a nice place to work, it was just to far from my house to drive everyday. The management was on the same level as all of the employees. You were not just someone that worked there you are a person.
Tier 1 Technical Support Specialist AVG (Former Employee) – Draper, UT – March 18, 2017
I worked for CSS for a bout a year and a half doing technical support for AVG antivirus business edition software. For the majority of that time, I worked the night shift and took calls from folks around the world. It was a very laid back position, as we only received about 20-30 calls nightly.
When I first began, I felt management in my area was generally lacking, but eventually they began to crack down on things and some changes were made that have greatly improved management and organization in general throughout the company.
The most difficult part of the job came with lack of formal training. Basically everything we learned, we learned from doing... there were no formal steps on how something should be done, so it felt like a lot of trial and error, and repetition until something finally worked... or until we had exhausted all of our resources and had to escalate to the next tier. I will say that through this process, I DID learn quite a bit about networking, and computers in general.
The most enjoyable part of the job would definitely have to be my teammates. All of them were knowledgeable, eager to share suggestions, and just fun to work with. In addition, CSS provided us with coffee cups that we could use with the cappuccino machine in the break room. Caffeine was a must with the shift we were working.
Overall, CSS was a good place to work. The only thing that I didn't care for was the instability... which is unfortunately something you're going to find in any call center that provides service for vendors. You never know WHEN that vendor might decide to takemore... their business elsewhere...less
Free cappuccino. Fully stocked break room, Pool table
Senior Network Engineer (Former Employee) – Chennai, Indian – March 17, 2017
you can do r&D and take your time to resolve the issue by testing it in lab. You get ample learning docs and you can enhance your technical skills here. Management will not interfere or will make any effort to make your future bright.
IT Support / Email & Phone Support (Former Employee) – South Jordan, UT – February 1, 2017
the managers there where very inconsiderate, and wouldn't allow you to do anything. they layed me off and when i tried to apply for a differant position the manager that wasn't ahead of the job was like absolutely not
Customer Service Representative (Former Employee) – Draper, UT – September 20, 2016
It is a great Environment to work just not enough opportunities to move and make it a career option. it gave me more of a chance to learn more about customer service on the phone and is great since I am a fast learner
Customer service rep (Former Employee) – Draper UT – July 22, 2015
I started working at this company, and barely lasted 3 months. Like others have stated, there's hardly any training for the positions, and management does play favorites. If you are friends with the team lead or manager, you can leave early or come in late without getting in trouble, but if not, you get "points" against you. Also, lack of training makes it incredibly stressful and difficult to do the job well, and it really looks bad to the customers when we aren't knowledgeable on the products. My particular team lead never talked to us, she just sat at her computer all day, and she was not that knowledgeable on the products either, and she's supposed to be the supervisor! Explain to me how that makes sense.... I voiced my complaints, as well as provided ideas I had to improve things, and I got in trouble for it! No one there is interested in making changes to improve. There's a total air of complacency. The knowledge resources TL told us to use were outdated, some 2-3 years old. It doesn't make sense to have customer service agents taking phone calls, and not know a luck about the company or products their supposed to be helping with. The only thing good about working here was the pay and paid holidays, and the hour long lunch. Otherwise it sucked.
French/English Technical Support (Former Employee) – Draper, UT – July 3, 2015
Not perfect but good enough to stay on task and perform required works. it felt like the moment needed a change, and its has place for growth , but preference can usually play a big role. Not proven, but it felt that way.