I started working at this company, and barely lasted 3 months. Like others have stated, there's hardly any training for the positions, and management does play favorites. If you are friends with the team lead or manager, you can leave early or come in late without getting in trouble, but if not, you get "points" against you. Also, lack of training makes it incredibly stressful and difficult to do the job well, and it really looks bad to the customers when we aren't knowledgeable on the products. My particular team lead never talked to us, she just sat at her computer all day, and she was not that knowledgeable on the products either, and she's supposed to be the supervisor! Explain to me how that makes sense.... I voiced my complaints, as well as provided ideas I had to improve things, and I got in trouble for it! No one there is interested in making changes to improve. There's a total air of complacency. The knowledge resources TL told us to use were outdated, some 2-3 years old. It doesn't make sense to have customer service agents taking phone calls, and not know a luck about the company or products their supposed to be helping with. The only thing good about working here was the pay and paid holidays, and the hour long lunch. Otherwise it sucked.
Paid holidays, hour lunch, no uniform
Management, no training, lack of communication