Pros: Fabulous co-workers
A typical day at work includes,
Inventory: counting a different set of medications each day to manage inventory, checking in the outside vendor order, generating a morning order, and an evening order. Placing new medications on the organized shelves with a shelf label. Reviewing several reports and filing them. Staying up to date with recalls.
Answering the phones, data entry of faxed, e-prescribed or telephoned in prescriptions, following up with doctors to obtain refills. Billing insurance, resolving insurance claims, communication with the patient and doctor regarding non-covered medications, patient adherence calls, filling prescriptions at a very quick but accurate rate, keeping a clean work station. Reverse prescriptions that have not been purchased by the patient in the 14 day window.
Every day is fast paced. We have to work diligently as a team in order to be efficient and accomplish all that we need to in a day. The most difficult part is when customers are mad that their prescriptions aren't covered, are expensive, or aren't ready. There are plenty of wonderful customers, but there are also many that are very rude for no reason. We must maintain a good attitude and apologize even if a customer is verbally abusive. That is definitely the hardest part of the job, it can wear on your spirits after a while.
My co-workers make my job enjoyable. We are constantly working together to get through the day and lift each other spirits if it's a tough day. I like my co-workers a lot because they are hardworking and do their best every day.