● Answer inbound calls from new, reconnecting, and existing Cable One customers
● Sell Cable, Phone and Internet Services
● Provide prompt resolution of customer inquiries including programming, billing, service schedules, orders for installations, reconnects, and changes of service
● Troubleshoot service issues with customers and book service calls when necessary
● Alert appropriate System or Phoenix office to possible issues including outages
● Data entry and light clerical duties
● Run reports such as box reports, pending disconnects, and clean up reports for Singleview.
● Singleview billing conversion expert.