Annual picnic, Employee day , Free Cable services
Customer Service Representative (Former Employee) – Melville, NY – September 5, 2014
A typical day at Cablevision consisted of answering at least 50 incoming calls and complaints from customers of the tri state area w/ in 5-10 minutes. Required to troubleshoot t.v. service issues, maintain control of situation and keep customers calm and happy. Hardest part of the job was being a customer "punching bag" on a day to day basis. With in the work environment I learned how to keep an already irate customer calm and bring them to appreciate what was being done to resolve their issue. I learned how to probe and relate to each customer on a friendly level in professional manner. We received 1 hour lunch breaks and, two, 15 minute breathers daily. Three times a year, we had "employee days", each employee was given an hour on top of their lunch break to enjoy special perks ( i.e. a massage, tarrot card reading, barbeque). On top of a great pay, each employee received free cable service including T.V., internet, and phone worth anywhere from $100-$300, incentive for working nights, and full healthcare coverage w/ multiple choices.