Pros: working with your peers
The job is not hard helping customer over the phone, what makes it hard are abusive/difficult customers and management.
A typical day working will be taking about 40 calls or more.
Every day they are changing policies pricing, tv packages, optimumwifi, optimum.net website. They do expect you to know every little change and apply it. Almost on a daily basis there are outages and system issues that you are still responsible if things don't work. They also want you to be done helping the customer over the phone in about 10 minutes or less this include TV, phone and internet and even having a difficult customer disputing the bill. They want everything done in 10 minutes or less if you don't complete this management will call and have a meeting with you.
Very unorganized, some managers/supervisors are unprofessional with no manners or people skills. Most of the time managers are looking for any reason to fire/layoff other employees but most of the time is the phone representatives.
Managers/Supervisors here come and go they either get fired or they quit or found a better opportunity in a different company.
After having years of service they don't get a promotion. This company prefers to hire outsiders rather than the employees within the company.
Some people start early as 6:00am and others go home at 4:00am the building is open almost 24 hours. Working here you are not guaranteed a schedule because Cablevision changes everybody's schedule every 6 months to a year is call a shift bid. If you are hoping to get an schedule in the morning – more... and you end up getting a night schedule, management will not under any circumstance help you change it. Once they have assigned your new schedule they will not make any effort to change it. If you are a parent, you are attending university, you have to go to church Sundays or have any other activity, Cablevision doesn't care and every manager will not make an exception to change your schedule. People also have 2 different shifts that they can work a shift of 8 hours or 10 hours, as I mentioned before Cablevision assigns this to you. They also choose your days off. For the shift bid seniority doesn't count as I seen people with over 10 years of service and they are assigned what ever Cablevision believes is appropriate. Many times you will see employees with only six months have a better schedule than senior technicians/representatives.
Cablevision is not a Police department, Fire department a hospital or even a gas or electric company or anything that may resemble an emergency. But they do expect you report to work under every kind of weather including severe snow storms with more than 10 inches of snow. Even when the state has declared an state of emergency they still want you to be at work. This also includes hurricanes you are expected to work.
Cablevision is asking for an Associates degree/Bachelors degree or at least 60 college credits, maybe even certifications like network+, A+, security+.
To be honest about this job their Qualifications here are to high nobody here needs to be an engineer to be resetting routers, modems, cable boxes, setting up emails and get a job here. What is more challenging is to deal with the customer when disputing bills and they want more credit.
They do require you to have a degree here but you will never use any of your knowledge every day is the same here. – less