Customer Service Representative (Former Employee) – Bethpage, NY 11714 – July 19, 2016
I was selling future travel arrangement onboard a five star luxury cruise ship. the sales targets were both individual as well as team goals. Selling a holiday to a client is all about building rapport understanding there needs and painting a picture on how they deserve to take there dream vacation. Ask them as many questions as you can as to what they like to do for fun whats there dream vacation find there direct buying motive and then use the answers to there questions to handle any objections they might throw at you!
Customer Support Representative (Current Employee) – Newark, NJ – July 23, 2016
Cablevision gets worst each day! While I am use to constant changes, I can say that the changes I've experienced within my 7 months of being here are not in the best interest of it's employees. Yes, the benefits are great! Free cable & health insurance, great discounts etc... However it takes a little more than great benefits to keep your employees satisfied, feeling valued and motivated to continue working for your company.
There is a lack of support from management, and very poor communication internally.
Fun, friendly, productive but very stressful sometimes
Field Service Technician (Former Employee) – New York State – June 28, 2016
Stop favoritism and create equal opportunities for all your workers and you'll stop loosing great and talented workers. Very limited room for advancement, only few who are part to the clique move up the ranks and everybody else is considered as numbers and therefore only progress like stale water.
Great benefits, awesome training opportunities, great coworkers and discounted TV, Internet and phone service.
Management is deep into Favoritism, you gotta know someone to be promoted. Rules for fore front workers are unrealistic and too many.
The territory you work in is said to be randomly assigned but I witnessed coordinators look at street views of the locations each employee works. Newer employees get the bottom of the barrel and struggle to get by while longer tenure employees get first pick. The make significant money but you have to struggle and work in fear of termination to get to that point. To just get by you have to work 6/7 days a week. Safety is a big concern for me. I had someone pull a gun out on me during work. Number one reason I am looking for a new career. I value my life!
Strategic Accounts Manager (Former Employee) – Jericho, NY – June 27, 2016
I called Cablevision home for a decade before it was sold to Altice USA. The culture and people working for the company were great. There was always room for advancement, if you were willing to work hard.
Free Cable, Great place to work, promotion opportunities available.
Cutting Edge Work Environment with emphasis on adaptation
Technical Service Group Level II (Former Employee) – Shelton, CT – April 15, 2016
This employer prides itself on maintaining a high quality product. They take care of their employees when it comes to benefits, pay and training. I had the ability to quickly and conveniently support a broad range of customer inquiries. However, some of the statistics they hold you to can interfere with providing thorough support to all subscribers.
Good pay and bonuses, Breakroom stocked with TV, pool and ping pong tables
Emphasis on speed over quality and constantly changing schedules
• Required to use superior customer service and communication skills to assist customers • Handled inbound calls regarding disconnects or downgrades in attempt to save accounts on each call • Reestablished rapport with customers by thoroughly presenting features, benefits, and value of the products • Up-sold products and services to customers and make changes to accounts as needed • Processed customer information and schedule services installations and tech visits
Customer Service Representative (Former Employee) – Piscataway, NJ – April 11, 2016
Met with HR, then Retention managers. Asked general background questions and how my experience would relate to the job. Walked through the sales floor, showed the commission structure and how the metrics work. After that it was a 1 on 1 with the manager just asking how you deal with people who are calling and typically angry with the process. That was the main focus of the interview
Customer Service Representative (Former Employee) – Melville, NY – April 12, 2016
Overall this was a great way for me to learn that customer representative is not what i want to do. The pay is decent and the benefits are good. The work atmosphere itself is rather awful though. The general mood of the majority of the people is "this job sucks cant wait to go home". Understandably most people don't like working but it was on a whole different level of miserable at Cablevision. Having to resolve issues for this company was tough to do after knowing how many faults and malfunctions occur regarding a cable box, router etc. And as a customer service rep not believing in the company is a major hindrance. Unless you have the patience of a saint this job is not worth the headache you will have after every day of work.
Level 2 Technical Support Representative (Current Employee) – Shelton, CT – April 8, 2016
Good place to work while going to college. Payed more than most jobs college students have. Fast-paced environment. Tough to keep updated with policy changed every other week. Management trying to find faults in you rather then help you become better.
Great benefits, decent pay.
Shift change every 6 months, management is clueless.
Cablevision was a great company to work for, great benefits, great staff
Referral Desk Coordinator Optimum Voice Operations (Former Employee) – Jericho, NY – April 12, 2016
A typical day at work would be log in and find out which tasks your are assigned to that day. Especially since I had been there for 6 years, I was a subject matter expert on multiple tasks. I learned about switches, back end coding, and what it took to port a number from one company to another. Management was great, we had monthly meetings with the entire team, and once a month alone with your Manager. Co-workers were great to work with, willing help, and all had a generally lively attitude. The hardest part of the job was learning to use a new tool, or learning a new task. The most enjoyable was that we would have monthly Birthday celebrations, we would get to sign off for a half hour, they would have cake, cookies, and fruit.
Field Technician (Former Employee) – Mamaroneck, NY – March 3, 2016
Great job while it lasted unfortunately the company is going in a terrible direction. more responsibilities and less pay. terrible upper management and lack of job security for all positions. worked their for two years and watched over 15 people get fired, more than half AFTER depot becoming number 1 in the company. the company is pimping the workers to boost value and ultimately sell the company to another owner.
meet a lot of people establish a lot of local connections. almost free cable rates.
short breaks, special safety regulations for company not set by osha, the worst human resources department.
Dispatcher/Customer Service (Former Employee) – Oakland, NJ – May 18, 2016
I had a lot of great experiences working there and learned a lot. Was advanced a few times. Great pay. But there were too many chiefs and not enough Indians. I had a great manager there at my last position. He was a great guy. Very helpful.
Installation Field Supervisor, State of NJ (Current Employee) – Parsippany, NJ – May 19, 2016
My job is challenging everyday I step into the office and I look forward to facing those challenges with a positive attitude. I work with many different organizations in Cablevision and have a rapport with all of them, all in a different way. I deal with design, service activation, project management and dispatch. I supervise 11 technicians and handle many different issues regarding the jobs for the day, company related issues they face and helping them work through difficult problems they face on the job. I am in charge of safety and quality in my organization and I hold monthly sessions to keep us compliant for the year. The most enjoyable part of the day for me is when I make a difference in getting the jobs to complete for our customers and working with different people everyday to help reach that common goal of customer satisfaction.
Customer Service Representative (Former Employee) – Stratford, CT – February 12, 2016
the environment was fast pace with assisting customers with their cable needs with billing and service. i learned alot about troubleshooting cable services and helping customers get their services back online. the management was helpful. I had a good network of coworkers. working nights was the hard part of the job. enjoyed the trouble shooting aspect of the job.
Field Service Technician (Current Employee) – Township of Randolph, NJ – February 9, 2016
Responsibilities include but are not limited to: Installation and repairs of video, phone and on-line products. Service of equipment from the tap to customer’s devices through the use of advanced digital field meter and diagnostic equipment. Determine root causes of and establish solutions to any troubles relating to advanced technologies which include but are not limited to HDTV, EDTV, HDMI, DVI, Component, DV, S-Video, Interlaced and Progressive Scan Signals, Cat 5, 5e and 6, Coaxial Cables RG-59, RG-6, RG-11. Acts as a customer advocate to ensure complete customer satisfaction through diligent resolution of all reasonable customer requests to the installation of, service of, and education in the use of products.