Well you get the gold package..
Pros: peers, wages
Cons: cranky customers, some management, advancement opportunites, benefits, healthcare, shift flexability
I will say this about Cablevision. The people you work with and about 95% of management are awesome people. That being said when you initially start training there its a 6 week program and the last week is on the phones in a special room with a buddy type system where you are teamed up with an experienced CSR. You will never be prepared for the type of calls that come thru. Overall, you have to have it in your mindset that customers are calling and are upset about something, however, this can be very draining after 8 hours. My hours there when I started were great 5:30-2am. But when your life changes and you cant work those hours they are not that leinent with changing it. So you are more or less stuck with whatever shift you get. Also working holidays can suck but you do make more money. However, Cablevision does have a habit of laying off people and promising them unemployment and than you hear from these same people how they have to fight this bag bad corporation so that they can feed there kids and find a new job. Also in order to advance there it is going to take 5 years, no mistakes at all, and a masters degree...no joke. BTW the benefits are the WORST!! even though you dont pay for it..god forbid you need to use the insurance prepare to be responisble for up to 20Grand a year.