Cablevision Employer Reviews

Every working day at Cablevision was absolutely amazing, I enjoyed going to work and did not mind traveling 1 hour 5 minutes to work everyday. The organization always had the employees best interest in mind and did a great job at acknowledging and rewarding hard work. As a Manager that always worked hard for my team, I found it easy to keep my team – more... motivated as the company always equipped me with the resources and funds needed to keep my team focused, motivated and productive. – less

Had advanced from customer service representative, to administration where I reviewed and prepared timesheets for corporate payroll; I then was promoted to employee accounts where I authorized company cable benefits to new hires, retirees and personnel who changed job status; I worked closely with HR
Management was outstanding
In every position I had – more... all my co-workers loved their jobs and worked hard
I enjoyed my employment at Cablevision immensely. I guess being a customer service rep on the phone and trying to assist the elderly with our new technology that they did not understand.
I most enjoyed knowing every day that my salary was good, my benefits were great and the company always encouraged employees to move up – less

A true industry leader and exciting place to work. A true industry leader and exciting place to work. A true industry leader and exciting place to work.

Every day was a challenge but I took each lesson learned and used it to gain a better understanding of what it takes to deal with irate customers and also make them smile on the other end of the phone.

n/a • Communicates with subscribers to assist and resolve customer inquiries pertaining to Optimum voice services.

the benefits are not bad, duties included providing computer help desk support via telephone communications for cablevision customers
documenting help desk tickets/resolutions, and providing overall assistance in troubleshooting internet and phone related issues

Supervisor for three cities with (3) CSRs in each city. I would travel between the cities each week addressing customer complaints concerning their bills/accounts and review the processes of how the CSRs were handling the customers. Management changed while I was there to a man who was the brother-in-law of one of the execs and he came in every day – more... and didn't want to work. It was difficult for many of us because we had a GM prior to that who had a 'can do attitude' who got out in the field with the techs, trained us all on the computer system, taught us about cable, etc. Several people found other jobs. My husband and I were debating on moving to Huntsville, AL - so this made our decision easier. – less

was enjoyable to come to work, kept track of numerous companies worked well as a team had great co workers and boss

responsible for taking a high volume of incoming calls from customers with the goal of one-call positive resolution. escalated calls as needed to other IT depts. or management for corporate complaints.

Greatly enjoyed the camaraderie amongst the coworkers and the strong sense of support.

Hardest part of job was that often individual personalities – more... took forefront to serving the customer base.... – less

•a typical day at work
•what you learned
•management
•your co-workers
•the hardest part of the job
•the most enjoyable part of the job

Helpful co-workers
An easy job once you get the hang of everything.

Not a good enviroment to work in
when to resign
Management need improvement
Different
Getting there
Leaving

Cablevision is one of my first Customer Service Jobs that I worked for I Love the Job because it taught me how to handle people different from what I was used to. Meaning that you had to deal with Irate Customers, but I learned how to keep calm and diffuse those customers until they were not Irate anymore. Learned a great deal of Computer Skills working – more... for this company. My Co-workers were great no complaints from me unfortunately I was laid off from this company. – less

This company is the best ever. Good benefits, great hours. Answer phone, check on subs that have illegal service. My co-workers were great. No part is hard. Getting free cable.

Manages day to day projects & programs as they relate to customer communication and retention.
Works on timelines, budgets, estimates, invoices, review and approval of projects across organizations. Creates marketing plans, updating and maintaining Websites, Very fast paced enviornment.

Agile which is a very fast pace environment.
Led Off shore team.
worked on qtp, Qc, seeTest, Mite

Work in employee relations and benefits administration, evaluating and collaborating on solutions across a broad spectrum of issues and challenges. Proven track record of providing guidance and support on approaches and policies required to sustain a positive work enviornment. Expertise in conflict resolution, work place harassment investigations, employee – more... leave of absences, performance management.

It is always nice and rewarding to help employees at the end of the day whether it be a benefits or payroll matter or a sensitive confidential issue. – less

Great company to work for. Great benefits, college tuition reimbursement, they like to promote from within.

A typical day at work was, interacted over the phone with customers and provided them with information in response to their inquiries about products and services. Listened, recorded, resolved or referred complaints to rightful staff. Referred unresolved customers grievances to designated department for further investigation.
Kept records of customer – more... interactions and transactions, and recorded details of inquiries, complaints, and comments in the company data base.Resolved customer service or billing complaints and ensured that appropriate changes were made to resolve customer problems. Completed contact forms, prepared change of address records, issued credit for service interruption, moved transferred accounts, downgraded accounts, and handled billing issues. – less

Cablevision was a nice company to work for. It was a pretty stressful enviorment because you had to meet a monthy quota. I do feel management could of been a little better. My co-workers were awesome. What I learned is that you can do anything you want to do as long as you put your mind to it.