Pros: free dinner is really busy or a holiday, free cable tv, internet and phone. overtime, good managers and leads
Cons: not enough managers and leads, took a long time to reachhelp desks with service problems
With Cablevision I sold services to potential new customers and upsold to current customers during sales or service calls. I answered up to 100 calls and during downtime I took it upon myself to do callback requests.
• Assumed a lead role to assist new reps when a supervisor or manager were unavailable
• Handled complaints with high success rate of – more... customer retention and satisfaction.
• Troubleshot and solved possible problems with all services phone, internet and television, if necessary was a liaison between us and the tech department – less