Find companies:
Cablevision
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
438 reviews

Cablevision Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Heavy Call Volume Call Center
Call Center Supervisor (Former Employee), Newark, NJJuly 22, 2014
Successfully supported an understaffed call center of two months, by taking on the workload of two employee (over 60 customer service representatives)
• Managed a team of 25+ customer service representatives
• Responsible for Call Monitoring, with Witness Monitoring
• Quality Assurance and coaching one-on-one sessions with each team member.
• Resolved – more... all Escalated issues from team members
Customer Service Representative
Handle customer inquiries, complaints, billing questions and payment extensions/service request. Manage a high-volume workload within a deadline-driven environment.
• Make service changes, recommend service options and scheduled installations for phone, fax and computer lines. Provide detailed and accurate accounts of customer calls for prevention of future audit issues. Consistently meet and/or exceeded supervisor expectations
• Awarded with Employee of the Month for commitment to going above and beyond the call of duty on a regular basis.
• Viewed as an exceptional team player.
• Resolved an average of 350 inquiries in any given week, exceeding weekly targets by 25%. Consistently meet performance benchmarks in all areas (speed, accuracy, volume)
• Cross selling on 40% of calls, upgrading customer on national services plans, international calling plans and phone/internet packages
• Troubleshot converters and remotes, reset cable boxes (converters), sent signals to boxes, disconnected and reconnected service, walk customers through step by step process of connecting coaxial cords, set up boxes manually, program remotes
• Walked customer through setting up High Speed Cable Connection direct ISP with I.P address as per O.S, Remote Access in customer’s O.S to trouble shoot connections server packs, firewall – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Security Officer (Part-Time) (Former Employee), Woodbury, NYJuly 20, 2014
Pros: great place to work & close to home
I worked as a part-time security officer for Cablevision while with the NYPD. The extra income helped at home. My wife took a leave from her teaching job to care for our three kids. A really great place to work. Great people,working conditions and benefits.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Benefits
Quality Assurance Coordinator (Former Employee), Jericho, NYJuly 18, 2014
Company helps with growth and great benefits. Made chances to try and accommodate their employees such as schedules
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
if call centers are your thing, great place
Customer Service Representative (Former Employee), Bronx, NYJuly 14, 2014
it was an interesting experience

managers weren't really hands on they had others below them do the work
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
awesome people to work for
Maintenance Mechanic (Former Employee), Bronx, NYJuly 14, 2014
Pros: great enviroment
Cons: short breaks to much micr management
it was a very busy and interesting place to work but to short lived
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun enviornment, Has pingpong and pool table
Technical Support Rep (Former Employee), Jericho, NYJuly 7, 2014
Pros: fun work enviornment
Cons: customers and some lead techs make it stressful
A typical day is comming in having coffee that is endless and taking calls at lunch or on break play pool
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive and fun work place
System Administrator (Weblogic) (Former Employee), Bethpage, NYJuly 3, 2014
Almost six (6) years working here went like a breeze. The place was a nice and professional place to work. I did some very challenging projects and successfully completed all the projects.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
cable
Sales Instructor/Supervisor (Former Employee), New York, NYJuly 2, 2014
Great place to work and to learn much about telecommunications all around.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
These people are morons
prospect (Former Employee), bridgeportJuly 2, 2014
Cons: many
Any company that requires an employee to have a masters degree to sweep sidewalks, cut grass and shovel snow is not a company to work for.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Cablevision
Deployment Engineer (contract) (Current Employee), Bethpage, NYJuly 1, 2014
I have learned a lot at this job but being a contractor for them has been very unpleasant, they are horribly organized for our project, our hours are changing by the week, sometimes even by the day. we have not yet had the hours we signed up for when we had the job, and we always end up being forced to stay longer than the original shift to get the – more... job done. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was a great Compagny to work for
Help Desk Analyst (Former Employee), Melville, NYJune 25, 2014
It was a productive and fun workplace to be at , great Coworkers
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ok benefits And Perks, BuT HORRIBLE ENVIORNMENT
Dispatch Operations Supervisor (Former Employee), Bronx, NYJune 25, 2014
Pros: benefits
Cons: everything else
was an employee for 7 years and was laid off. its ok company but management is the worst and the work can be overwhelming
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun work place
Technical Support Representative (Former Employee), Jericho, NYJune 25, 2014
Pros: room for advancement
Cons: lack of training
Typical day consisted of taking inbound trouble shooting calls.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A company that is true to it's core values.
Manager, Cust.Service, Oper. Support/Proces Mgmt. (Former Employee), Melville, New YorkJune 25, 2014
Fair and respectful
Open and honest

A dedicated staff of employees across the enterprise that are dedicated and driven to deliver the highest level of customer satisfaction
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A world of CHANGE
Customer Service Representative (Former Employee), Newark, NJJune 24, 2014
One will never know the importance of entertainment until they have worked for a cable company!!
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun workplace with lots of extra incentives
Customer Relations Coordinator (Former Employee), Newark, NJJune 24, 2014
Pros: healthcare, ot pay
Cons: long hours
A typical day is usually busy answering incoming calls from customers. I've learned to be patient and assist as quickly as possible. The management changed frequently due to company downsizing. Co-workers were okay. Hardest part is calmly irate customers so I could help them. Most enjoyable part was overtime and great paychecks and health benefits.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Money Poor Management
Lead Technician (Former Employee), Shelton, CTJune 23, 2014
Good money, good benefits, unnecessary micromanagement, and poor communication as a company.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Career...
Outbound Sales/Telemarketing (Current Employee), Jericho, NYJune 17, 2014
Telemarketing, On the phones most of the day inbound and outbound calls from customers and try to acquire new clients
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
NOC Level 2 tech
Network Operations Assistant (Former Employee), Hicksville, NYJune 17, 2014
4 days a week 10.5 hour shifts with a the usual 35 minute commute wouldnt have been so bad if I wasnt night shift. It was a temp position , enough said
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
a decent job
TECHNICIAN (Former Employee), Newark, NJJune 16, 2014
Pros: benefits
Cons: bad weather
co-workers were friendly and helpful my job duties were to disconnect unauthorized cable users the hardest part of job was climbing the poles

1 2 3 4 5

About Cablevision

Cablevision Systems Corporation is a leading telecommunications and media company with a portfolio of operations that includes – Read more