Pros: excellent pay, benefits and advancement opportunity
Cons: company-wide annual layoffs which ultimately ended my career after 8 years
-Typical day was providing tech support, troubleshooting over the phone, answering many customer inquiries and scheduling appointments
-I learned how to manage my time and work under intense pressure at times
-Management was excellent during my initial training period but pretty non-existant throughout my tenure
-Co-workers were amazing. Some are still – more... my close friends.
-Hardest part was meeting deadlines (reports, schedules, etc)
-Most enjoyable part was interacting with customers, technicians and my immediate co-workers – less