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Cablevision
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628 reviews

Cablevision Employee Reviews

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  • Job Work/Life Balance
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Good entry position out of college
Automation Engineer (Current Employee), Bethpage, NYJune 2, 2015
Cons:
No job advancement opportunities
Below average wages
No work/life balance

Pros:
Great Coworkers
Minimal Micromanagement
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Former Employee
Customer Relations Coordinator (Former Employee), New YorkJune 1, 2015
Pros: Benefits, and corporate hours.
Cons: Micro management, lack of professionalism from higher ups. No loyalty to long term workers
I've worked for the company for almost 10 years and was thanked for my loyalty and dedication with a nice lay off package. I would advise anyone to be very weary about potential employment here. They chew you up and spit you out and forget about trying to reapply, It's almost like you are blacklisted after a lay off smh. The company is very unstable and not the best place to work right now. If you want a job where you have to worry whether or not you will have a job the next day or week then go ahead and apply. If you are looking for job stability and security, please look elsewhere.
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NO comment
Sr. Director (Current Employee), Bethpage, NYMay 30, 2015
The position is tough and the priorities change rapidly. The hardest part of the job is just keeping pace. My co-workers are all committed to their job and the company.
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great benefits ( could use a better promoting program)
Inbound sales rep/retention specialist (lead) (Current Employee), Bronx, NYMay 30, 2015
Pros: free cable, good benefits (health, 401k plan
Cons: advancement. company should promote other positions in company to advance.
overall have learned a lot here, have met great people. advancement and unstable commissions can be disappointing. a company with more opportunity is always more attractive.
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Productive
Customer Service Representative (Current Employee), newark, NJMay 30, 2015
This is a very busy workplace. Always something to do. Consistent trainings an updates being learned in regards to the systems.
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Good place to work.
Level III Internet and VOIP Support Representative (Former Employee), Shelton, CTMay 28, 2015
Pros: Fair
Cons: Shift hours
great place to work. shift hours not flexible enough. fair advancement within company. Co-workers very diversified and fun to work with
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A great company to work for
Optimum Service Representative (Former Employee), Shelton, CTMay 28, 2015
Pros: Great pay, great benefits, great people
Cons: Customers are horrible
Cablevision is a company that provides great benefits and the coworkers get along nicely. Management is a little tough to handle but they do care about the employees and try their best to help them. The hardest part of the job is dealing with the customers, as an Optimum Service Representative customers made the job hard to take. A lot of the customers were very abusive and didn't listen to your helpful advise.
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Great learning environment but its management was lacking
Production crew supervisor/engineer (Former Employee), Lexington MAMay 26, 2015
Pros: fun, great co workers, amazing learning environment, creative work place, always meeting new people and clients
Cons: Executive director was bad, pay started to lag.
Cable vision has since gone out of business. I had a lot of fun there. Television production is something i love doing but ultimately the executive director failed our studio.
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HELP WORKER ON THE PHONE
Lead Customer Service Representative (Former Employee), MELVILLE NYMay 25, 2015
Learn how to help other to solve problem and to help customer with
there service and billing problem
try to make the customer happy with the service
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Productive place to work
Optimum Store Coordinator (Current Employee), New York, NYMay 20, 2015
It's a very laid back environment. Not much room for advancement working in the stores. If you're not a people person, this is not the job you want to have. The customer is always right even if they're wrong.
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long hours!
Cablevision Residential Account Executive (Former Employee), BethpageMay 19, 2015
Pros: none
Cons: worked pm hours
You must maintain a very high quota as this is a high pressure position with a very large turnover, beware people being interviewed for your job everyday!
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Unemployment is better
Customer Service Representative (Current Employee), Newark, NJMay 18, 2015
Pros: Not very much, pay and health benefits but the stress makes it not worth it
Cons: The job duties and work culture of oppression
Terrible management that couldn't lead you out of a tunnel with all lights on and signs pointing the way out. They constantly contradict themselves and are never on the same page. Like anywhere else, you have some management that have knowledge and want to help but there's more that just don't care and do absolutely nothing but shuffle papers around all day and look at stats.

Every winter they – more... claim not to know whether are not you can leave early due to inclement weather. You never get a straight answer so they can force you into a position of using personal time (or sick) to remain safe at home and risk your job (once you run out of time you're in trouble) or if you should try to keep your job and risk your safety. Not that it matters at this place because they do not value tenure or dedication to the job. If you slip up in one of the several different stats (which is hard to keep up with as the "acceptable" average varies day by day depending on what others have done) then they place you on an "action plan" their creative way of renaming a write up so they can pretend to assist you with improving when they only intend to assist you in being removed from the company. The name is also used to attempt to prevent mass hysteria since they are placing everyone on "action plans" for their "impossible" stats to be met, some of which have nothing to do with customer service.

It wasn't as bad when I first started 5 years ago, but they have gotten worse not better, especially after bribing us with outrageous pay raises and changes in the way people get fired which were only offered/made because of the union situation. Now that their fear of a union has dissapiated they are even worse than they were previously. – less
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productive place to work
Sales Professional (Former Employee), Piscataway, NJMay 16, 2015
fun
Fast paced
good environment
variety of different cultures to work with
pleasure to work
easy to make lots and lots of money
management is really down to earth
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Typical day
Cable Technician (Current Employee), Bronx, NYMay 6, 2015
Great atmosphere. Treat people with respect. 401k benefits is great. Able to move around as far as to different departments.
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Great benefits
Advanced Service Representative (Current Employee), New YorkMay 5, 2015
Great co-workers and benefits. Can be a nice place to work. The company is always changing and trying to be better. Long hours of sitting and working with customers.
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ok company
Customer service Representative (Former Employee), Newark, NJMay 4, 2015
Pros: free cable, internet and phone, six weeks paid training
Cons: low starting pay, back to back calls
Not too much to say about Cablevision. I enjoyed the free cable and phone and internet. The pay was low to start, and took about 2-3 years to get a decent salary. Cablevision is a true call center. Every second of your time and day is documented exactly. It's back to back calls all day (100 calls plus) you're bound by statistics and call monitoring. The Supervisors were cool but the Managers were always plotting to get rid of everyone. Eventually you will become tired of the irate callers and idiots that cannot add and yell at you constantly. It wasn't bad but it wasn't the best.
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A typical day at work
Logistics Operations Associate (Current Employee), Bethpage, NYMay 4, 2015
A typical day at work consist of high energy, team morale, and a relax atmosphere. The management staff is really fair and honest with the employees. They always keeping us employees up to date with any changes the company makes.
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Great place to work.
Tour Commander (Current Employee), bethpage NYApril 30, 2015
The only downside is promotions are based on the buddy system. It's a boys club, Other than that it is a great place to be. Be popular and you will be fine.
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Good company to work for
Customer Service Representative (Current Employee), Newark, NJApril 27, 2015
Pros: Great benefits
Cons: Short lunches, second shift
* Answer inbound customer calls in Spanish/English
* Trouble shoot cable boxes
* Assist with any billing questions/disputes
* Adjust cable packages to fit the customer's budget, and preferences
* Very approachable supervisor
* Team camaraderie
* Versatile work environment
* Awesome benefits
* Good compensation
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Versatile and Productive
QA Test Engineer (Current Employee), Bethpage, NYApril 26, 2015
Everybody is cross trained in all aspects of the department's needs. We all learn to work together as a Team, to achieve the Department's Goals.

About Cablevision

Cablevision Systems Corporation is a leading telecommunications and media company with a portfolio of operations that includes – Read more

Cablevision Salaries

Customer Service Representative
$33,000 per year
$15.32 per hour
Account Executive
$60,000 per year
Technical Support
$50,000 per year
Inbound Sales
$38,000 per year