Pros: fun, people oriented, free food.
Cons: working late hours, unpredictability.
As the PBX operator at an Indian tribal gaming casino, hotel and resort you are literally the ears and first point of contact. We offered 24-7 live service and calls ranged from wanting directions to booking rooms or simply knowing what the high stakes poker was set at. The environment was all about the resort experience, whether on the casino floor or behind the scenes. I've learned anything can happen in a casino and you need to be ready for it at all times. Some challenges are sometimes because it was in a remote location, you'd have instances where the weather wouldn't permit traffic to go to or from the casino and we would need to cover the next shift until someone was able to come in. That would be hard, especially if you worked longer than 12 hours. The most enjoyable part of the job was how the company treated you overall, having an amazing culinary staff for breakfast/lunch/dinner because the nearest town was at least a 35-40 minute drive. Sometimes they would throw contests for best employee of the month or had appreciation events for us. It was special.