Cactus Feeders is a company striving to innovate and compete with other markets for the leader of animal protein providers.
My role in the company was to provide support for the network infrastructure, provide communications support, provide web application and software support, deploy any and all necessary hardware to fulfill these tasks, and manage access to each of these systems globally.
The job is stressful because the company has recently grown exponentially, which would normally be a good thing except that they're not aggressively expanding their workforce to accommodate the large new support needs.
Management of the company is good in some areas and lacking understanding of the problems in others. Management tends to address symptoms of problems with quick fixes rather than addressing the problems at their source, which leads to much more work later to fix.
The hardest part of the job is trying to balance the new "high priority tasks" with the already existing high priority tasks as well as take care of the user support tickets turned in with lower priority through the system. Since each technician/administrator is responsible for tier 1-3 support in addition to any relevant maintenance, upkeep, research, and deployments there is little time to finish a task before another is pressed on the the employee to begin.
The most enjoyable part of the job is there is never down time. If you're a person who likes to stay busy to make the day go quickly, there's never a shortage of work or downtime at Cactus Feeders. The 10+ hour days go very quickly to a point where one feels there's never enough time to get the work done.