Overworked and Unrealistic Expectations
Customer Experience, Lake City, FL - March 17, 2015
At first I loved it because my coworkers and I got along really well, but after being there for almost 2 years (and most of my original coworkers leaving) I got sick of the unreal expectations from upper management.
You were expected to work way too much overtime. Litterally every week. I remember one week I worked 65 hours.
There were so many days we didn't even get our full lunch break, only 15 min. They did pay for lunch as compansation, but after a while it wasn't worth it.
So many times you were told to tell customers something one day then something different the next.
Other departments didn't communicate well, so you found out things like " there's a 50% off sale," "there's a parade blocking your studio parking," and "my school has a special package" from your customers. Yep, don't you feel stupid.
Systems kept acting up, and the Tech dept. was so behind it took weeks/sometimes months to get problems fixed/corrected.
Also, there's no set training and there is a lot of information you need to know that you pretty much have to pick up on....and training is usually only 1 week of sitting with another agent. (Which is an unreal expectation, with the amount of info you need to know about the multiple systems Cady studios uses and multiple product lines they offer)
I will say this, they did improve on some of these issues throughout the time that I was there, but no where near where you would expect a professional corporate office to be.
*** Keep in mind this review is for the Corporate office not studio, not sure if it's any better there.
*** I am so much happier with my life than I was back then.