Pros: freedom to take our break whenever, and leave property to eat when we want, same authority level as supervisors
Cons: can be monotonous and boring at times, get yelled at by guests daily
Every single role at Thistledown is different. No one has the same day and work varies a lot. I was a VIP Hospitality host, so most of my work was planning and helping with VIP parties, giving food comps to guests (if they met the criteria to earn one, which we had to learn how to calculate), dealing with free play/mail, and answering a lot of questions on our promotions, the way free play works, the way the card works, why someone isnt receiving mailings anymore, or why their offers have decreased, etc. Mainly, we are called when a guest has an issue or problem and do our best to fix it. Kind of like a smiling punching bag (since most guests whose play has been reduced are furious, or if they are denied a comp they are usually insulted), but trying to get the guest to leave happy.