On a daily basis, I was responsible for scheduling estimate appointments, greeting customers and answering phones, keeping the lobby clean and ensuring customer comfort items were stocked. I also organized and filed customer folders and invoices, input checks into estimating program, and assisted service advisors with updating their customers. While working here, I learned to schedule appointments and how to operate a multi-line phone system, as well as how to prioritize tasks. The hardest part of the job was staying on top of tasks when the office was really busy. The most enjoyable part of the job was when customers would pick up their vehicles and they were happy with the work we did on them. My co-workers and the management made the job enjoyable and fun, while still maintaining a professional work environment. However, sometimes it felt like my co-workers and I were being baby-sat and that management didn't trust us to do our jobs right.