High stress job at times and often less than professional management behavior.
Pros: Annual bonuses and employee appreciation events.
Cons: Lack of job security and management support.
A typical day involved reviewing loan servicing requests, analyzing financial documents to verify continued credit worthiness, writing up Administration Actions for viable servicing requests to be approved by upper management. Explaining SBA program guidelines, bank processes and loan terms to customers. Working with customers, original underwriters, loan processors, operations group and special asset credit management to research and resolve loan issues. Reviewing reports for pending actions and risk tracking system to prioritize daily work. Multiple special projects as handed down from management. Plus monthly Banking compliance and underwriting process trainings.
Unfortunately, management didn't offer career development coaching or assistance. Many often cursed and argued in non-private situations. When you contacted HR to bring up issues or request follow-up on internal job applications, it was obvious that the HR department was not there for the employees, but rather to look out for the Bank's and management interests only.
The hardest part of the job was responding to customers whose requests were denied and working with struggling customers whose business had been non-profitable for an extended time during the recession.
The most enjoyable part of the job was working with individual borrowers who were in desperate need of assistance and whom I was able to fulfill or exceed their expectations. I also enjoyed the financial analysis and reporting, as well as auditing loans to make sure the system was set up correctly. Finding and fixing errors in the systems to improve loan management accuracy.