Pros: great benefits, never boring workplace, excellent cafeteria, wonderful staff
Cons: terrible commute, challenging and frequently changing leadership, lack of communication
A typical day in this job seems to many like several days in other fields, because everyone wears a number of proverbial hats, and sometimes more than one at once. Much of my time was spent managing the incredibly overbooked calendars of two executives, one of whom traveled each day to another city and office in addition to my location. The other significant parts of my day were filled with phone calls, many from patients and physicians; creating and verifying changes to surgical on-call panels, then collecting and processing the invoices from the physicians participating in those panels; verifying contract validity and compliance; and attending to general office duties (copying, filing, mailing, inventory, etc.).
I learned a vast and layered amount of information about the running of a hospital and its administration, as well as how such a facility contributes to and is supported by a corporate parent. I found many of my experiences incredibly rewarding, especially interacting with a diverse population, from CEO's to homeless patients.
My co-workers were, for the most part, fiercely dedicated to helping the hospital and their respective departments succeed. Because the healthcare industry is undergoing such a time of dynamic change, there was always a lively exchange of ideas on how to do more with less and fewer resources. In my immediate environment, our team was small, and we each had a specific load of duties specific to our executives, and we cross-trained in each of our arenas in order to be able to assist or cover for each other, when needed.
The hardest part of the job was maintaining productivity and the prioritization of tasks in the face of conflicting or uncommunicative leadership. It was a challenge that both challenged my ability to complete projects and heightened my communication skills. I learned the value of "overcommunicating" to ensure that I was working within the correct protocols and deadlines.