Great Learning Experience
IT Support Technician for the Jordan College of Ag (Current Employee) – Fresno, CA – September 28, 2016
Working for the Jordan College Technicians was a great experience. I spent many hours in the field troubleshooting different technical issues that varies from the basic ‘have you tried turning it off and on again’ to the more difficult jobs like setting up Point of Sale RMS systems and one off proprietary systems. I have experience in a very large college that manages many computers that are all connected via Active Directory on Server 2012. I have worked closely with the liaison on special projects to include three different computer lab designs, Drone research, Digital Signage and Virtual Reality Technology as well as other special projects as assigned.
The work environment was great and very friendly. It was very team focused and service driven. The customer is the number one priority, but my team, internal and external, is the number one customer. I believe in over communication to the customers to keep them informed on the current status of their issues. Presentation is also key. I always present myself to the customer in the manner consistent with the ideology of whoever I am working for.
Great Leadership, lots to learn
no benefits, student position