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9 reviews

Call Taker Employer Reviews

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Life Changing
DISPATCHER (Current Employee), Dartmouth, MANovember 21, 2013
Pros: working with great people
Cons: stress of a death or accident
My job is very rewarding and yet very stressful. It basically is sitting around for an emergency to happen and when it does you do whatever you can to help that person on the other line. You also see a different side of law enforcement and how stressful an officers job really is. The hardest part of the job is when you have a caller who found their – more... husband/wife/son/daughter or parent dead. Trying to call them down as you are sending someone to help them. – less
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Fast paced, Great work environment
Dispatcher (Former Employee), Lennox, caOctober 10, 2013
Answering high volume calls, processing payments, data entry
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Was pretty ok job
Operator (Former Employee), Hyattsville, MarylandDecember 19, 2012
As soon as I arrived at work I logged in on the computer and started assisting customers with transportation.I learned how to input data into a computer and I also learned a lot about customer service.Management was cool. He used to allow us to have company parties and on holidays we were all allowed to bring in a dish for everyone to try. My co-workers – more... were like family. I loved the atmosphere.The hardest part was not being able to get the cabs sent fast enough. The most enjoyable part was that it was a laid back place of work and the interaction with the customer was behind the phone. This place ran out of money and eventually went out of business but, if I could find another job like this one I'd be very content. – less
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Stressfull and Bullying
Patient Transfer Attendant (Current Employee), London, OntNovember 21, 2012
Pros: travel all over ontario and outside of province
Cons: no breaks, cancells shifts for full time staff with little notice
Used to really enjoy my job, new management took over in the last year and now trying to force senior staff out the door by making them quit so they don't have to pay out severances or have staff able to enroll for Employment Insurance.
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When I was working the Customer Service depatment/ Mgt.
Dispatcher (Current Employee), Atlanta GAMay 1, 2012
Pros: good memories and the friendship
Cons: being on call, not enough time for lunch break, not enough pay.
It was an exicting experience that changed my life. Being on top of Customer Service is difficult because you have to satisfy the customers, even when you can't get them the prodouct or the service they wish to have. It is just basic communication and compromise. I never worked in a slow pace environment and I wouldn't have it any other way. It's not – more... easy working with people on your team. I found how difficult it can be when every individual has there own personal probleml that affects them and from working to there full potential. At the end of the day I realize that I am human as well as every one on my team and that I have maintain proper and professional leadership, attitude, gestures, respect and language. – less
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I loved working at the Fire dept., it was fun I learned how to properly perform cpr and I saw firsthand how the firefighters were trained.
Assistant secretary (Former Employee), Maywood, ILApril 19, 2012
A typical day at the Fire Dept. consisted of me sorting and distributing the mail, greet people, type memos and distrubute them. Assist the secretary, fire chief, and fire inspector. I filed ambulance reports, did light book keeping, answer a multi line telephone, and clean the front office. I learned how to properly perform cpr. The hardest part of – more... the job was helping the fire inspector set up for the cpr classes. The most enjoyable part of the job was working with men and women who actually helped save lives. – less
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productive
Dispatcher (Former Employee), st davidsMay 26, 2014
I enjoyed making people happy, hardest part was making sure calls were done ontime
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overall working as a level one help desk operator was a good experience
Level One Help Desk Operator (Former Employee), Seaview, SFebruary 20, 2014
Pros: very relaxed enviroment
Cons: very little hours to work
a typical day at work mean coming in 15 minutes early logging into the system and just waiting for my time to start taking calls then throughout the day you can get some pretty interesting calls. Either from very angry customers or very unskilled in the tools that they are working with. I learned that it is very important to at the very least take down – more... all the customers’ information and contact details etc so even if something went wrong you can just call them back and get more information if needed. Management is pretty good at the company they seem like they know what they are doing. My co-workers were a great bunch of individuals and it was great working with them. The hardest part of the job was in some cases there was insufficient training with the work output that was required, as well as not getting enough hours per week. The most enjoyable part of the job was it was a very relaxed environment. – less