CallMiner is the leading developer of enterprise-class speech analytics solutions.
CallMiner is the leading provider of speech analytics solutions that deliver near real-time customer intelligence from Call Center recordings. CallMiner's advanced suite of applications enables managers and executives to gain insight into why customers call, what they are saying, and how agents are responding.
Customer-call data from the Call Center represents a gold mine of valuable information that can be used to drive business improvements in every area from customer satisfaction to marketing effectiveness. By using advanced speech analytics, CallMiner provides the only solution that extracts complete and accurate customer intelligence from every call and every customer conversation.
Founded in early 2002, CallMiner quickly established a market-leading position - providing comprehensive solutions to Fortune 1000 companies and providing crucial speech analytics technology to best-in-class partners in the fields of call recording, workforce management, and CRM. – less – More from ZoomInfo »