Supervisor (Former Employee) – Trumbull, CT – September 17, 2016
Canon is customer focused. I enjoyed working there, although my job was terminated due to relocation. I worked there for many years and really enjoyed working with customers and sales reps on a daily basis.
Not as advanced in customer service as I was use to. Thing took to long to get done.
Advocate (Former Employee) – Trumbull, CT – July 26, 2016
Canon acquired me when they purchased Oce North America. They worked at creating ways to help our customer base be added to theirs. This was a long process and in the end it worked but I was use to helping customers with in hours and their way was days. Canon did not have the accounts that we had they had one and 2 units we had hundreds and thousand of units. Their billing system was not as good as our and when we did the system change over they used theirs which was not as good as ours for special billings and collections.
Site Supervisor (Current Employee) – Washington City, DC – July 13, 2016
A typical work day for me is centered around ensuring the office infrastructure is in fine working order: convenience care for Canon and HP copiers, the lighting/servers/HVAC systems/office furniture and flooring are in good shape.
I also do all of the print production: scanning, binding, copying, as well as process all inbound/outbound USPS/UPS/FEDEX/Courier deliveries.
I order supplies, contact vendors, do time and attendance, and make sure that our office is operating efficiently and our team is well balanced and happy. I have learned more IT and Administrative skills as well as Project Management skills since I have worked for Canon. Everyday is a good day.
Great team Chemistry, Always learning New Skill Sets
Sr. Digital Service Engineer (Current Employee) – Dallas, TX – June 13, 2016
Management no longer cares about the health and mental well being of there employees. Demand that we work 70 to 90 hours per week. If you complain they say they will find someone else to take our place if we no longer wish to work there.
There is not life outside of work if you are a field tech. If you make it to management you will not have to work after 5 or on weekends. Mine never does.
You have to have a company car, mandatory, that you have to pay for at 250 a month.
You do get a computer and phone...out of date and bulky.
Only good side of working here are your co-workers. We are a team and work to help each other out.
High volume work load . Hardest part of the job is different Culture. They don't promote out of the box thinking. Not very customer service orientated. However management is understanding of work load and they are willing to assist in all issues that you are having.
Digital Technician 1 (Former Employee) – Norcross, GA – March 13, 2016
Canon expects you to fix all copiers in their line, never ordering parts. Tech are dinged for parts calls and cost of parts. You cannot carry circuit boards in general, which is the first thing tech support tells you to order, usually correctly. The dispatchers are in New Jersey and have no clue of the Atlanta area and will waste your time running around with extreme amounts of travel time between calls. Unrealistic expectations and clueless managers.
Digital Service Specialist (Former Employee) – Lafayette, LA – April 5, 2016
it was work. you drive ALOT in your own vehicle filled with canon parts that you must carry all the time. management really cares about impressing the higher ups, so the little guys are constantly pushed to make good numbers, which mostly only makes the managers look good.
Varied administrative support (Current Employee) – Chicago, IL – May 31, 2016
It offered the opportunity to work at various big name companies, where I was able to grow professionally, just wish that there were more more opportunities in the Chicago Loop area instead of having to travel so far to a suburban location.
Busy Environment with something new to learn daily.
Business Analyst (Former Employee) – Schaumburg, IL – February 18, 2016
I enjoyed my time at Canon Solutions America. I was able to work my way up to how far I have gotten. I started as a Customer service Rep and was promoted 3 times in different departments. I learned so much and I'll be forever grateful for the opportunity working for this company. It is Unfortunate I was laid off due the company relocating my department to New Jersey. Bitter Sweet journey.
field service (Former Employee) – Eagan, MN – January 21, 2016
respond to customer calls. Meet with customer to see what concern is. Repair issues that arise either fix or order parts. Test and fix any issues that come up. Inform customer and get their acceptance before moving on to next call. Keep track of parts in inventory, make sure paperwork is filled out and input daily. assist with install and de-installs of equipment.. I enjoyed working with customers and with fellow techs. It is always a good practice to have a good working relationship with both. I think if you treat people right it makes the job more enjoyable. The hardest part of the job was the long hours and being on call all the time. it is tough on relationships but luckily I have a great wife who is very understanding.
Office Equipment Repair Engineer (Former Employee) – Lincoln, NE – January 20, 2016
If your not in a management, or an office position, you are not notified up to the minute of changes or what to expect before it happens! Nice company to work for though. Pay commensurates with experience and advancements.
Good pay, free school training
Management sits behind their desks, calculating matrixs for you to achieve how they think you should perform, It's all about the numbers