"CanTalk provides important information that enables our clients to analyze their marketing strategies and better manage their business".
ü Customization: This is a strong operational driver for CanTalk. Language services are customized so that they are easily and seamlessly integrated into a customer's existing standard of operation – more... and/or specialized service segment. Most significantly, as client's requirements grow and change, CanTalk can match and or develop programs to a customer business objectives and service applications.
ü Trouble Shooting: Should there be trouble with a customer system, CanTalk provides in-house support, and with its carrier partnerships, technical and application support 24 hours a day. This includes an escalation process with customized plans to the fit customer requirements. CanTalk seeks and implements solutions to avoid situations from reoccurring.
ü Quality Delivery: CanTalk takes a proactive approach to call quality, using a combination of call monitoring and immediate feedback done by the floor supervisors, training specialists and the call quality department. Calibration sessions are held weekly to insure accuracy in measurement and fairness in coaching and feedback. On emergency services calls a one to one relationship for call monitoring is applied. – less – More from ZoomInfo »
CanTalk (Canada) Inc Employer Reviews
Working at CanTalk (Canada) Inc
