• Obtain the required paperwork from Doctor’s offices to fulfill patient orders. • Make outbound calls to physicians’ offices and customers. • Take inbound calls from customers and physicians’ offices as required. • Process routine Rx documentation requests on a continuous basis. • Handling telephone inquiries from customers and physicians offices regarding – more... documentation • Receiving and checking prescription requests. • Responding to patient requests for information about their account status. • Photocopying and mailing as required. • Assisting Customer Service if call volumes exceed staffing levels. – less
Billing/Audit- Externship (Former Employee), Memphis, TN – February 3, 2014
Working at Canyon Healthcare was great experience. The employees was great and concern about my learning. Canyon Healthcare is a great place to work. The hardest part of the job for me was to ask for help. I have learned that everybody needs a little help. What I like about Canyon Healthcare is the organization is productive and they care not only about – more... the job but they care about you also. – less
Accounts Receivable (Current Employee), Memphis, TN – January 20, 2014
I started working as a data entry clerk for Canyon Healthcare August of 2012. In this position, I handled data entry for patients accounts and insurance accounts. I started working as Accounts Receivable clerk for Canyon Healthcare May 2013. I am currently still employed with this company.
Operations (Current Employee), Memphis, TN – October 8, 2013
Pros: love casual friday and when we get free lunch, low cost dental and vision, great working environment
Cons: communication can improve
I enjoy working for Canyon Healthcare. The management team is very knowledgeable about the business and is always looking for new ways to grow. There is room for advancement here for those who work hard and prove their dedication to the job. Like most companies there is room for improvement. I would like to see more communication between upper management – more... and employees, however this is a two way street. Management is open to employee feedback unlike any company I have ever worked for in the past. I have learned a lot about medical supplies and the laws surrounding them. I feel privileged to be part of such a great team. The HR team at Canyon is so helpful. I love the fact that their door is always open and they will stop what they are doing to listen and assist with any situation. – less
Physician Support (Former Employee), MS & TN – September 13, 2013
Pros: no pros
Cons: illegal, management & hr suck, bad pay, harassment
This company is being run illegally. They mail & bill patients for items they don't order. The Manager has begin hiring his friends & family and firing current employees. He says he has 20 years of call center management but one of his friends that he his employed stated that was a lie. He also meets with us every morning to say that if we don't want – more... to be their we can leave because their are other people that would want our $10 hr job. – less
CSR (Former Employee), Hernando, MS – July 9, 2013
Pros: all the co-workers are really sweet
Cons: pay, benefits, management!!!!!!!!!
Run while you can!!!! Management is terrible. They are the most childish individuals you will ever encounter, they never approach you directly about an issue but rather gossip behind your back and then fire you.
The company is unorganized, unethical, and illegal ! Pay is terrible and there's no room for growth/promotion.
Most enjoyable part of the – more... job is clocking out at 5. – less
Agent (Former Employee), Hernando, MS – April 25, 2013
Pros: close to home
Cons: high turnover, lousy management, lack of training and sketchy
This entire operation is sketchy. Maybe even illegal. Time and again people are sent items they never ordered and receive calls that they never signed up for. Medicare doesn't allow marketing to dme customers. I guess the best way around that is too own both the dme company and a marketing company? Job training is lousy. Basically had to figure my job – more... out on my own. Day one I had to bring to management's attention the myriad of hippa violations going on. Probably still are. I got out of this place as soon as possible. Didn't feel right working for a group that is profiting off of mishandled government waste. – less