Part Time - Ticket Office Agent (Former Employee) – Quincy, IL – October 19, 2017
I worked alone on the phones each day making reservations and answering customer questions - I learned a great deal about the airline business - the hardest part of the job was getting things done in Puerto Rico the most enjoyable was helping people. Unfortunately, the company switched to weekends required and I no longer was interested in working there.
Station Ops Coordinator (Current Employee) – SJU – June 22, 2017
The lack of management's presence contributes to a high margin of error. Poor communication between management personnel highly affects employee performance it's a my way or the high way hostile type of environment.
Very satisfied with the management and employees I work with.
Customer Service Agent (Current Employee) – Boston, MA – April 5, 2017
Every day I check passengers into their flights and assist them with anything regarding their flights. I also work on the ramp loading luggage into the aircrafts. My managers treat me with absolute respect and make the environment comfortable to work in. I work there whenever I am not in Albany, for school. My managers are always telling me how they cannot wait to have me back and how much of an asset I am to the company.
Wonderful benefits, Free airfare, great management
Dispatcher (Former Employee) – Hyannis, MA – March 29, 2017
-having worked here for over a year, I learned quickly that the management was happy with status quo. there was no real advancement or real programs used to create a friendly work place. Cape air has very good attitude towards making sure the customers (passengers) get to there destination one way or another, but when it comes to taking care of the employees there is no real ownership by the management. The management is full of individuals who have been working at this company for several years but have no real management skills or background. New ideas from the front line employees like me are often shut down or ignored because it would create more work for the management to make something new happen. -The fact that the company headquarters is located in the maintenance hanger just shows how much they are willing to pay their employees. - I would say that if it wasn't for the friendly Co-workers, I would have quit long time ago.
lack of ownership and accepting responsibility by the management
City Ticket Office Agent (Former Employee) – St. Louis, MO – January 24, 2017
Micromanage all facets of your part time position - responsibilities for total working facility including exterior maintenance this is your spot if you like working totally alone - wait until you want to take time off to use those touted travel benefits - good luck with that
Customer Service Representative (Current Employee) – St Thomas, VI – November 2, 2016
The management here at Cape Air is not the typical management that you would find in other jobs. Here at Cape Air if you try to move on in the company you would be held back because the management is afraid that you would make a mistake.
Fast paced job with handling inbound and outbound flights
Customer Service Agent (Former Employee) – St. Louis, MO – October 13, 2016
A typical day at work would handling inbound and outbound flights. Checking in passengers for flights. rescheduling customer's, booking passengers for flights, baggage loading and unloading. boarding customers on flights for departure.
Crew Scheduler (Former Employee) – Hyannis, MA – September 14, 2016
This is a great place to get aviation experience, especially for dispatchers. However, get your experience and get out ASAP! I wouldn't wish this job on my worst enemy.
There is NO scheduling software. Everything is done using excel files, paper sheets, pencils and markers. Yes, this does create many safety issues and is very inefficient. They have been planning to get software for the past 4 years....
You must like to talk on the phone because you will be making dozens of calls a day BEGGING pilots to work. You essentially turn into a salesman trying to sell pilots shifts. The pilots are already overworked and grumpy, so it makes it hard. You are forced to ask pilots to work up to the maximum hours they are allowed per federal regulations.
Pilots will dislike you just because you work in crew scheduling. The good news is 90% of the pilots are awesome and are willing to work! Just be nice to them and understand they all have personal lives and aren't required to work all the time.
Management is horrendous. About 30 SOC employees and Crew schedulers have quit over the past two years due to this reason. There are way too many chiefs and not enough employees. Almost all of management is a VP of something and none of them now how to work in SOC/ Crew Sched and they certainly do not understand how bad the pilot shortage is. Numerous times we have had to cancel passenger paying flights to ensure the president, Linda Markham got her own flight to BOS. If Dan wolf paid attention to his airline he would be very disappointed in what it has become.
Cape Air does havemore... potential to be a good place to work but the management is terrible and the employees are over worked and underpaid. I do not foresee this airline lasting much longer due to morale, pilot shortage and their aging fleet of aircraft.less
Flight benefits. Although, you don't make any money and your schedule starting off will be terrible
I worked at Cape Air Guam to get my foot in the Airline door. After several years, I made it to United Airlines next door. Cape Air is a connection for United Airlines so this relationship made it easy for the transition. Cape Air is not a hospitable place to work and advancement is not possible. They seem to have a life-long team of family & friends that prevents others from the outside of their "Circle of Trust" from progressing without bending a knee. My goal was inspection or supervision as I have the experience but competition is not allowed. They place inexperienced "entry-level" personnel, basically family & friends, in positions that require expert industry experience and knowledge. The workers at the bottom hold the company up. They do well at managing the facility as there is a lack of management, supervision, and quality control.
Good place to learn about bad management and cutting corners.
JSFirm (Former Employee) – Barrigada, Guam – August 19, 2016
Worked there for about 4 months. Told that I would receive training and moving compensation but never happened- it was offered when I put in my 2 weeks notice. I was told to sign off a blade that wouldn't stop leaking to keep it flying- the shank was worn beyond limits so seal replacement did nothing. Lacking spares and experience. Seemed like brown nosing was the way to get into management/supervision. Also, qualified personnel will never go anywhere in this company because incompetent managers/supervisor fear competition. The DOM is very emotional and only thinks of bonuses. The only thing he's good at is complaining, screaming, and yelling- no dignity at all, let alone maintenance experience.....
Cross trained agent (Former Employee) – Boston, MA – July 12, 2016
Cape Air's saying "MOCHA HAGOTI". (Make our customers happy and have a great time doing it) They say that this is how they run their company but it's 100% the opposite. All the employees do is make the customers happy, however there is no fun when doing it. The company sucks the life out of what you come to work with, thus not wanting to come back. This company is only good for people who are starting out in the aviation field, not for people who wish to move up the ranks. The benefits have gotten progressively worse; starting with the loose of profit sharing. This company has a mantality of taking more from the employees for the benefit of those on top, that have been here for 20 plus years. There is no incentive to work here as they don't show appreciation for the hard work that everyone does. Having 100 flights in Boston on a busy summer day with oversold flights and weather is hard and comes with the job. However no one shows that they care. The only thing I can thank Cape Air for is forcing me to excel and want bigger and better things. Management is incompetent as they only put bandaids on problems and not solve them.
In this beautiful company I learn a lot,my days work was amazing with a full of emotions, the compan administration take care of his employes like the same way like a father take cares ok his sons, my co-workers was the best I ever had, the most hardest part of the job is the most enjoyable with full emotions , the most enjoyable part is be next to the aircraft