Cape Cod Healthcare Employee Reviews

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A very toxic work environment.
RN (Current Employee) –  CCHSeptember 25, 2016
The pay and benefits are great. The work environment is horrible. Constantly short staffed, always sacrificing ethics and values. A bullying work culture, that comes from the top. Ineffective managers, that only care about quarterly bonuses, if they come under budget. The ultimate in smoke and mirrors. Especially stay away from working on CCHC's Psych Unit at CCH. So many staff physically assaulted, and now disabled, unable to work.
Pros
Good pay and benefits, if you feel OK about selling your soul.
Cons
Always short staffed, both unions ineffective, in the pocket of management, toxic work environment.
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Glad I'm out of there
Pathology Secretary (Former Employee) –  Falmouth, MAJuly 17, 2016
I recently left Falmouth Hospital after 30 years into a much lower paying part-time job elsewhere. I can say I've never been happier!

When I started years ago, Falmouth Hospital was a wonderful place to work. But since the merge with Hyannis and becoming part of Cape Cod Healthcare it has really gone downhill.

The management in place from my perspective is unprofessional and ineffective and allow problems to fester for a long time.

The morale among workers is low, making the work environment very stressful. There is always some drama going on.

There are co-workers as well as managers who will talk behind your back as soon as leave the room. Gossip runs rampant here. Very cliquey indeed.

You will get little to no cooperation from fellow co-workers. The attitude here is "it's not in my job description". Good luck complaining about it. You will be labeled a troublemaker and expect no help from your union representative because there will be none.

So....thinking about working here....my advice...DON'T!
Pros
Good health coverage
Cons
Poor work environment
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Unprofessional
RN (Current Employee) –  Hyannis, MAFebruary 11, 2016
It's very sad to have a major employer on Cape Cod be such negative environment to work . Individuals are placed in management roles by who they know - not what they know. The political arena runs rapid and strong. Everyone is related to someone which is nice to a point yet there is a high level of protecting one another in any given situation. The unstable management team sets the environment for the multidisciplinary teams actually providing patient care . Many believe the unhealthy ' shenanigans " occurring at the management level are hidden from the CEO because he presents with a low tolerance of such nonsense. Unfortunately many very experienced, professional and pleasant individuals have parted ways for voluntary and involuntary reasons which effects the morale of many teams at Cape Cod Hospital . There is an extremely low level of trust and respect for and from the management team creating a very caustic , stressful and unprofessional work environment . Unless you are related to someone , are a union employee or enjoy a negative work environment , Cape Cod Healthcare may not be the best choice of employment - for anyone .
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Excellent experience working with oncology patients and building practice.
Business Manager (Former Employee) –  New York, NYMarch 28, 2016
Responsible for all aspects of busy medical oncology practice.
Hired and developed all staff positions.
Oversaw construction project to design and build a non-toxic office.
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very high turnover tells you a lot about a workplace
imaging technologist (Former Employee) –  hyannis, MADecember 26, 2014
Disrespectful management, very deceitful, will talk poorly of you when you walk out of the room. If your an imaging technologist, look elsewhere to save yourself from a lot of drama.
Pros
compensation
Cons
management
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Typical Help Desk Experience
Help Desk Analyst (Former Employee) –  Hyannis, MANovember 5, 2015
The Help Desk is responsible for responding to all end-user questions and inquiries at Cape Cod Healthcare (CCHC). This includes by telephone, emails and occasionally walk-up visits. The end-users include the entire CCHC staff of doctors, nurses, etc., throughout Cape Cod Healthcare. It also includes private doctor’s offices that are affiliated with CCHC.
Pros
Casual atmosphere.
Cons
Little to no training.
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VNA AWFUL place to work-Lead by fear is the motto....
Registered Nurse (Current Employee) –  Cape Cod MAJune 26, 2015
This company is a mess. The hospice dept. is the worst by far. Leadership is changing, led by the CCO who is a bully and leads by fear. There is a huge upheaval in the leadership dept. which one would think would be good but it is one puppet replacing another. Try and speak up for what is right and kiss your job good bye. Keep your head down and mouth shut and you may do well as long as you don't mind documenting for hours for free-even though you are an hourly employee overseen by a bargaining group. Don't expect the union to step in and help because they turn as much a blind eye as the rest of that messed up shop. If you love home care, love your patients and want a supportive environment-RUN from this job and do not look back! Awful, awful awful and the patients and families suffer along with the nurses. Such a shame that what could be an amazing organization is just another pathetic environment who cares about nothing but the money. Sad.
Pros
Autonomy (usually)
Cons
unpaid lunch that you don't get, union doesn't help, management leads by fear and loves it, unsupportive, uncooperative environment
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Great experience
Sr.Manager Community Benefits/Clinical Outreach (Former Employee) –  HyannisDecember 16, 2011
Great benefits and compensation packages. Quality healthcare provider with a commitment to community!
Pros
largest employer on cape cod
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Operations Manager
Operations Manager (Former Employee) –  Hyannis, MassachusettsApril 1, 2015
The position required excellent time-management skills in order to provide support to multiple practices in multiple locations. Additionally, the position required the ability to work with both union and non-union staff, maintain facilities in multiple locations, monitor and improve provider productivity and budget adherence. Hospital practice departments were required to meet all requirements for JCAHO and all other hospital requirements.
Pros
Opening new practice locations, training and support provided by hospital, exposure to hospital department operations, fast paced environment
Cons
Enforcing productivity requirements, employee grievances, multiple meetings
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Great Benefits but Union is a Double Edge Blade!
Medical Technologist (Current Employee) –  Hyannis, MANovember 23, 2014
Cape Cod Healthcare is a great place to practice what has been learned through a good medical technology program. The staff is knowledgeable and the lead techs are great at teaching and helping junior staff members. The compensation is near top notch for Massachusetts and the benefits are great as well, however, this is due to a very strong contract with the union.
There are many staff members that simply do not care about helping someone outside of their assigned bench for that particular time period even though there is no lack of competency or experience. The laboratory has minimal direction due to the current lack of a laboratory manager as well as have a large number of laboratory managers being turned over in the recent past. Also, due to the union, there is a larger than normal gap between management and staff; this has created a good deal of tension when decisions need to be made that will ultimately help to increase the quality of patient care but may cause some changes that the staff just cannot seam to handle. Ultimately, this has come to create management that has become blind to some actions of staff which would be better enabled by dealing with the behavior and improving work efficiency and quality.
The pathologists, who normally would do anything to support the laboratory, have a history of siding with the hospital management. This has caused problems in the acquisition of recent equipment and a major change in laboratory information system software that is continually crashing and has caused the laboratory to lose some functionality e.g. no longer being able
  more... to auto verify "normal" results.
Problems between shifts seam to occur more often here as well. Night shift employees believe that the day shift employees are "Know It All's" and day shift employees believe that evening shift employees do not do anything after six in the evening.
Some of the staff have been very helpful and others could walk by without a second look.
There is a loose agreement with some of the colleges in the area with a Medical Laboratory Technology program. However, the students are not given enough time per department and there are no didactic lessons held at the hospital.
Although there are many negative constituents that Cape Cod Healthcare has going against it, the upper management has an eye on the future of the organization and is working on changing for the better. Whether or not the changes are coming soon enough is to be determined.
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Pros
great benefits, solid compensation, union support.
Cons
union constraints, lack of staff respect, minimal support from pathology.
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This place blew
Financial Clearance Representative (Former Employee) –  Hyannis, MAOctober 2, 2015
Do not work here unless you hate yourself; or are an overweight middle age piece of garbage woman who loves cake and hates challenge.
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Management is deceitful
RN VNA Hospice (Former Employee) –  Dennis MASeptember 13, 2014
Management will frequently request the RN do tasks that are not within the job description. Beware the "other tasks as assigned" in the job description you receive!! Management will NOT put in writing the requests they ask of you. They do not back you up if something goes wrong and will get upset if you do not do as they request. (Example; will ask you to pick up narcotics to waste at the office which is against policy). This sets you up for being reprimanded. The CCO sits on the BORN and will not remove herself. Even if you are the best nurse, you work under threat of loosing your license without a foot to stand on if you work here.
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began 0530 at nursing home, went to homes to draw blood, finish day at lab
Phlebotomy Technician (Former Employee) –  Falmouth, MAJune 30, 2015
very fun place to work, great co workers and supervisors. loved my patients, great getting to know my regular patients and enjoyed meeting variety of age groups.
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Great support staff
RN (Former Employee) –  VNA Cape CodJanuary 7, 2015
Was very aware of Management's disdain for Union contract constraints in place to protect Union RNs. Unrealistic, UNSAFE work expectations expecting nurses to go out on SEVERAL calls at night and work their schedule the following day. Legitimate complaints lead to discharge without due process.
Not a greener pasture for sure.
Pros
quality nurses and office staff.
Cons
management.
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Rewarding.
Medical Transcriptionist (Former Employee) –  Hyannis, MAJune 30, 2014
I have been a medical transcriptionist for Cape Cod Healthcare since 1989. This position had to be terminated due to VR technology. From there, I went to work as a transcriber for Memorial Hospital of R.I. as an independent contractor working from home. In 2010, this position was terminated also due to VR. Working as a medical transcriber has been the most rewarding job I've ever had. It is very compatible with my personality, I love working accurately, independently and honestly. I was devastated losing my chosen profession to technology and I have been actively seeking medical transcription employment ever since.
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Extremely busy blood draws
Phlebotomist (Former Employee) –  Hyannis, MAOctober 20, 2014
drawning of fasting and non fasting labs
registering pts
verifying insurance
communication with drs
other testings (stool,pregnancy,drug,coumidin)
worked with amazing people and incredible management
loved the relationships I formed with my patients
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Stable place with possibilities of growth
Revenue Cycle Support Specialist (Current Employee) –  Falmouth, MASeptember 5, 2014
Very reliable environment, friendly people and strong management
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love my job
Patient Service Technician (Current Employee) –  Fountain Medical CenterOctober 3, 2014
love my co-workers
Learn a lot about specimen processing
Great suppervisers
Pros
help people overcome their fear of phlebotomi precedures
Cons
patient registration
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Overall rating

3.3
Based on 19 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.4
Job Security/Advancement
2.4
Management
2.5
Culture
2.6

Cape Cod Healthcare Reviews by Location