officer (Former Employee) – ENG – December 9, 2015
Great for a 6 week contract but was told it would be 3 months Sent me out to Interview at the Hospital but their local office had closed down the following day - hence no feedback hence no data refs or contact as their staffs had all left. The parent company was Capita but they have no record of my contract or my hard to find references that were so important at the time.
Assessor (Former Employee) – Sheffield – March 11, 2014
Typically, first checking through internal emails to see if there were any Council regulation updates (constantly changing - always in briefings) or any other changes regarding work.
Scanning through claims according to a plethora of Council legislation and rules, then assessing and [maybe] awarding Housing and Council Tax Benefits.
In our large open office the working atmosphere was terrible- many people even visiting the place mentioned ignorant staff, and there was a backstabbing climate, a culture of cliqueyness and being constantly watched by managers [who were some of the worst culprits] so as we didn't socialise with colleagues. That was frowned upon (by the floor manager in particular)- even if only to exchange pleasantries whilst fetching printwork.
Capita as an employer always pushed staff relentlessly to deliver both maximum productivity AND accuracy amidst the constant rule changes! Blood from a stone. Not to mention humiliating staff by asking them to ring claimants to say sorry for mistakes!
I disliked the office atmosphere intensely, and staff morale in general, due to the above and unreasonable demands regarding the actual claims, was very low.
A "typical day" is a difficult one to summarise as it can involve working in a variety of different schools, with a plethora of different members of staff with ages ranging from early years right up to post 16. I am someone that likes to work and likes a challenge so I don't often say no to an assignment. I feel fortunate to have been involved in working in so many school categories because it does broaden your horizon and gives you a vast and diverse range of experience - not to mention how good it makes you look as an individual, it puts you in a good position to get a job in just about any school you want (providing you have relevant qualifications of course).
The ability to be flexible and adaptable is a very handy trait to have as you may often get a phone call at 8am asking if you can arrive at a school by 8.30am, this can be frustrating at times but it is something that I would recommend being adaptable towards, eventually, you get used to it.
Further Education Recruitment Consultant (Current Employee) – Sheffield – May 20, 2013
Each day can be different. I would arrive and go through emails to get back to all my clients and any candidates with queries, I would also be refreshing and adding new adverts on job boards. I would run through priorities with the Divisional Support team and we would all know who we are going to focus on clearing to get out for work. As the day goes on I would continue to talk to candidates and clients in order to grow my desk and would try to find the best people available for the vacancies I have gained. The team I work on is relatively small but we all help each other to be successful in our roles and we do have fun as well. The hardest part of the job can be finding candidates available for very specific vacancies, however I would continue to search as a priority because the satisfaction you gain if you do manage to fill the position is second to none. One of the most enjoyable parts of my job is again the satisfaction of finding work for that candidate you have been trying to gain work for which could have been for a long time, it is quite self-rewarding.
BENEFITS ASSESSOR (Current Employee) – Carlisle – October 21, 2013
I currently work for Capita as a Benefits Assessor. On a typical day at work I calculate customers benefit entitlements, process benefit claims and communicate with customers on a regular basis via e-mail and telephone. I utilise my skills to manage my own workload and to ensure that claims are dealt with to the highest standard within the given timescales. I strive to further my skills on a daily basis and enjoy learning new things. I have learnt to deal with a variety of customer queries and complaints on a regular basis and how to work in a busy and demanding environment whilst achieving daily targets. Capita is a friendly environment and I thoroughly enjoy working with and learning from my fellow co-workers and managers. However, I feel that I am not currently utilising my full range of skills or fulfilling my potential.
call centre (Former Employee) – North West – February 20, 2015
A typical day of work that consist's of hard effort, with unrealistic target driven environments and you still get the managers who are only driven by numbers and to which do not understand or care about anything that could have been taken into account as the targets always seem to be over the human standards (trying to get blood out of a stone). Management is terrible, everything changes and nobody seems to know what they are doing as they do not get the right staff with the appropriate skills to manage. They also do not make their staff feel very valuable to the company, they are just a number and if you don't meet standards then they just blame you, despite no adequate training that they demand.
people who are there understand the nature of the unrealistic targets
supply cover teacher (Former Employee) – various schools around North East england – February 18, 2015
Typically required flexablity, a thick skin, quick thinking to communicate and connect with puplils to achive targets. I learned valuable teaching skils whilst being firm and aprochable. The management was helpful and suportive. The hardest part of the job was once good relatioships were made in schools with co staff and puplils I would get a new assigment often due to supply funding running out and start all over again. Fab way to meet new people and see how differnet methords of school management and working philosophies affects outcomes. Over all a good job with good rates of pay.
Contact centre advisor (Former Employee) – Swindon – April 10, 2013
Worked in a call centre. If you were a total of ONE MINUTE over on breaks over a week they pulled you up on it. Clipboard shoved under your face every week with their score of your performance, Supervisors telling you what you did wrong even though they did exactly the same thing. Training poor - quick, brief and then you were left to get on with it. Training did not cover all the information you needed. Got made redundant and then a month later they re-advertised for staff. Don't touch em with a barge pole!!
Secondary teacher (Current Employee) – Newcastle upon Tyne, ENG – September 3, 2015
Fantastic, friendly staff. I wouldn't work for another teaching agency, yet the pay rate has plummeted since the onset of the recession. Furthermore, there are 'quiet' periods at the start and finish of the academic year, meaning that many of us doing supply work have to be hideously parsimonious... and holidays are out of th question. I love working for the staff, although it is annoying on the occasions when you get up at the crack of dawn... and no phonecall arrives.
Travel is reimbursed.
Very long days as I have no car. And not pensionable!
tv licensing enforcement officer (Former Employee) – south – October 3, 2014
Do not touch. Long unsociable hours to work with little support from management. After taking statements from people who are found to be using a tv without a licence the head office will try to find fault with the statement so they don't have to pay you and you fall below your target to get your monthly bonus but still use the statement to take people to court for prosecution. Left on your own to knock on doors in rough areas. Avoid.
Regular communicationWworked in many educational establishments Friendly Team of Consultants and Management Gained a wealth of experience working in Nurseries and Schools Sometimes sent on assignments of which you are not familiar with the area Meeting and maintaining friendships with co-workers from placemnets
not always guaranteed work from one week to the next - lack of job security
Supply Teaching Assistant / Nursery Nurse (Current Employee) – Newcastle upon Tyne – June 22, 2013
I have enjoyed working for Capita Education. Working for them gives me different options where I want my career to go. I work in Schools and in Nursery's and can adapt to different settings. My representative at Capita is excellent. She is always bubbly and lively over the telephone and makes me feel welcome and gives good feedback.
Supply worker (Current Employee) – sheffield – November 11, 2013
During my time at capita I was sent to many different places to cover holidays or illness. I found that because I moved around a lot I had to develop my social skills as joining an established team and adapting to there procedures was one of the hardest parts of the job
Administrator (Former Employee) – Ludlow – July 30, 2013
Management were barely approachable, constantly on your back about time keeping (despite constantly good performance). Targets are unclear yet expected to be reached. High turnover of employees - many of which are very unhappy throughout their employment. Few stay more than a few months. Not recommended - unless you need the money!
Dco (Former Employee) – Glasgow – December 28, 2014
Long hours no finish time! Management poor (jobs for the boys) Staff back bite and not a good place to work Will believe the detainees before you so you can be on the dole in a minute the investigation training is poor for managers .
Resourcing Business Executive (Current Employee) – Sheffield + travel – March 8, 2013
On site resourcing, travel 2+ days per week. Resourcing skills. Most enjoyable part of my job, is advising Hiring managers on recruitment strategies, running assessment centres. Career development for internal staff and the flexibility to implement my own ideas.
Worked in a call centre. If you were one minute a week back from breaks you were pulled up on it. Clipboard shoved under your face every week with their 'score' on your performance. Supervisors telling you what you did wrong, even though they were no different. Got made redundant - they scored me 2 out of 4 for attendance even though I'd never been late and had had no sick absence. A month later and they are advertising for call centre staff again......
Job Work/Life Balance
Depressing work atmosphere
sales reviewer (Former Employee) – Glasgow – March 10, 2015
No training or assistance from management. left to learn on your own but pushed for targets. No communication. It was like being in a concentration camp.