Capita Employer Reviews

Main task is interpreting for general and mental health patients. Also, interpreting for local government services.

My job is the same from day to day, taking calls for the services I am trained on.
I am currently helping my team manager with some of his roles, with view to possibly applying for managerial roles in the future or helping me with my confidence in applying for external jobs.
My co-workers are always friendly and helpful.
The hardest part of my job is – more... the variable shifts, as I have to work until 8pm approx 1 in 4 weeks. – less

I deliver an NVQ in financial services to employees in HSBC branches with a current caseload of 30 learners in central London and greater London.

I visit leaner’s at least once a month within the branch to support and provide constructive feedback to learners in all aspects of the delivery of the NVQ and undertake assessments.

Sitting down at the desk and reviewing images from the scanning department, quality control also data inputting.

Friendly environment

Worked for them for a while then made redundant along with half a dozen others for no good reason, they advertised for more staff within 2 weeks (though paid them less!). Poor training = you were just thrown in at the deep end. Constant supervision and no real trust or interest in the staff - its all about money and targets. People luckily still employed – more... by the local authority put an 'r' in the name Capita to show what they think of them!! – less

I worked in a call centre. Typical week: clipboard shoved under your face with the Supervisors score, you could not deviate from the script, Supervisors told you off if you did not keep to the script even though they were as bad. Only cared about some staff if they were off sick - if you weren't a favourite it was your bad luck. Made redundant after – more... a few months. They said they would score it fairly but that was not the case and strangely half the staff were the ones 'last in'. Please do not work for them - management will sell their soul if they need to – less

Fast paced, quick thinking organisation. Great job role for those who have great memories, speed, numerical and enjoy working towards KPI's.
Probation training completed for a customer service role that included a lot of information to intake, including customer service, customer ordering, telephone handling and Data Protection Awareness.
Great team – more... of people who try to pull out all the stops so the role suits the individual. Very supportive organisation.
Toughest part of the role was memorising so much material, navigating the database in a consistent manner and calculating numeric information.
The most enjoyable part of the role was no-one prejudged another individual and staff listened to concerns and issues raised. – less

As a quality control temp I would spend most of the day looking at a computer screen checking scanned images which although monotonous was also relatively stress free.
A very friendly and laid back working environment where everyone was willing to help and have a laugh, spoiled slightly by lack of communication from management (emphasised by the way – more... my temporary contract was finished at moments notice with no warning)
Overall I would say that this would be a good company to work for if they employed people on a more stable basis, but ultimately I can not recommend any company that relies on temporary staff. – less

A typical day at work is answering calls that are relevant to your department.
The best part of this job is the varied range of people you encounter on the telephones and your team as they become a close group of friends

Good co-workers,same shift timings for 6 months or more.
Company party is organized every 6 months,half early bonus is distributed to the employees and gifts/vouchers and given to employees on good performance

All staff are friendly and helpful to each other.
I have learned indexing. The management are very nice and my co-workers are friendly and helpful. The hardest part of my job is having to leave early to get to work, but I enjoy it and would love it to be a permanant contract.

The best thing about this job is the people I work with. The job is very stressful and demanding as lots of customers are irate and difficult and due to poor planning there are always calls queuing throughout the whole shift since there are not enough staff planned in to work. Team meetings are rarely, if ever, held due to this which I think is counter-productive – more... as we miss out on communications and there is no opportunity to get together and raise morale. The holiday system is farcical, due to forecasts the hours are cut and end up being overbooked months in advance so it is impossible to book anything properly unless you're lucky enough to spot an opening when the hours are increased again. Training opportunities are limited again due to calls queuing so limited room for advancement. Wages are frequently messed up and the process of resolving this is all done by email which conveniently never works and we're not allowed to speak to payroll on the phone. Overall not the best organisation to work for but in my situation there aren't many jobs with such adaptable hours. – less

I am responsible for two contracts so on a typical day I download schedules, update them within the time frame advised (data input), respond to e-mails and calls, raise reports, create and update accounts.

Capita has broadened my admin skills and given me the experience to enable me to move on and develop in a difference company. Although I have gained – more... skills from working for them I am excited for a new challenge.

I have a good working relationship with both management and co-workers as we often cover eachothers work when on holiday or ill.
The hardest part of the job is the tasks can sometimes become repetative and there is lack of motivation from management, however I am a perfectionist and I enjoy being busy and thrive under the pressure. I have a great relationship with my colleagues and they also make my working day enjoyable. – less

Salary were on time
management was good
hardest part was to customers on phone

I am a sales agent working on an outbound sales team, contacting current orange customers. I contact them making them aware of benefits and discounts that are avalible too them for been loyal customers with the network. I also make the customer aware of how the different packages and products will benefit them individually if they take the offer out. – more... Also been a team captain i take meetings in both the morning and the evening with my whole team, talking them through the stats and what where doing both well and what we can improve on.
I also help all my team members with any issues they are having with systems and also with customers questions.
A task that is also involved with being a team captain is processing all the teams sales and checking on the customers current account that they don't have any outstanding balances.
The hardest part of my job is making sure i am hitting target and also helping my team members with any issues they may be dealing with in the workplace, and also processing all the sales for my team which can be up to 60 per day. So most days i work into my breaks and lunches to make sure all jobs are getting done.
I learn a lot from management on a weekly basis, i get to have one to ones and they help me improve my skills to be able to progress and become a team leader.
What is brilliant about my work place is that everyone helps you to the best of their ability and everyone has a lot of respect for one another. – less

A typical day at work would involve taking calls from the general public regarding housing repairs. The managers and supervisors didn't seem interested in resolving customer issues and mentoring new starters.

This role is very diverse and allows me to demonstrate my skills managing multiple teams to ensure all environments are fit for purpose inline with all change control and release management processes. Also to ensure each cutover is executed in a controlled manner along with good communication throughout the technical teams.

No compassion if you're ill, feel worried to have any time off just in case you're going to lose your job.
Worked there for 4 years with the promise there is room to advance on my interview yet only got any chance if you were prepared to brown nose the people at the top..
Left 9 months ago and it's the best decision I ever made, I now have my soul back

Each day was high tempo with a lot of tasks to balance. This was particularly challenging but enjoyable as the sense of achievement once the day was over was exceptional.
Management were very understanding and my co-workers were friendly, making the place a fantastic environment to work in.
I was a deputy team lead myself so I tried to instil an sense – more... of endeavour and enjoyment to my team. – less

Day to day work at Capita was very enjoyable and very well established and maintained and orgainsed. We learn't something new every time we picked up our phone. Management was very keen and very supportive to help and guide us in relation to our duties. We had a very tight unit and bond with the team we worked in. The hardest part was transport for – more... late finishes due to at that time I was not driving and relied on public transport, The enjoyable part was knowing we are helpping many familys and youths to better there future with the guidence,support and advice for EMA. – less