Customer Service Representative (Current Employee) – Harrisburg, PA 17111 – November 15, 2017
I am still in training for this position. However so far this is an amazing place to be, I honestly believe they care about their employees. The only thing I don't like about Capital is they do not hire directly, they hire through CK Hobbie, and you have to wait to see if Capital Blue Cross hires you on permanently. Other than that is GREAT SO FAR!!!!!
SENIOR CUSTOMER SERVICES REPRESENTATIVE (Former Employee) – Allentown, PA – September 9, 2017
productive fast pace and sometimes stressful, a typical day at work on the phone read updates answer calls .complete research and follow up , the most enjoyable part of the job the people I worked with
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Harrisburg, PA – September 7, 2017
If you are not emotional stable than this would not be the perfect job for you. This role requires someone who is compassionate, empathetic, patient, and capable of major multitasking. The role is rewarding and satisfying to those who have a talent dealing with irate customers possibly in the beginning but turning them around to a satisfied happy customer at the end. I truly enjoyed working here.
Customer Service Representative (Current Employee) – Harrisburg, PA – August 10, 2017
I answer phone calls, make phone calls, send faxes, received faxes all pertaining to enrollment, bennefits, claims, etc. Explain a way a claim processed and paid. Explain what bennefits are covered or not covered.
Administrator (Current Employee) – Harrisburg, PA – August 6, 2017
This is a good organization with strong Senior Leadership. The company has been impacted by the current political climate, the way in which health care is provided, and emerging technology. While change is unavoidable and is often required for long term success, the employees are often impacted by the resulting reorganization of the workforce, including layoffs.
CSR - Customer Service Representative (Former Employee) – Pennsylvania – July 11, 2017
Learned a lot about insurance They do have opportunity for advancement They offer a family like environment Management was caring and worked with you You also get to speak with alot of people and learn alot from them
Supervisor/Manager (Former Employee) – 2500 Elmerton Avenue, Hbg, PA – July 6, 2017
Capital Blue Cross is a very diversified company. I loved working there and made many friends and networking with other departments and other companies was easily accomplished and rewarding. My career there was wonderful for many years and the opportunities presented to me were tremendous, but, unfortunately things are ever changing and the stability of the company concerns me currently. Many of my co workers for many years have recently been let go because of these economic times.
The hardest part of the job was also the most rewarding. As supervisor of the Interplan Teleprocessing Unit for 10 years, bringing my very high profile company from 13th placement to 8th place nationally was hard work indeed, but was also my and my team's greatest accomplishments.
I thoroughly enjoyed working with my team and my coworkers throughout my career
Sometimes the workload didn'y allow for breaks or lunch breaks, but we had a job to do and we did whatever it took to get the job done within specific timeframes.
Customer Service Representative (Former Employee) – Harrisburg, PA – June 15, 2017
The only way you can really start a job there is as a temp. Some temps had been working for CBC for 2 years when I started and still were not receiving any benefits. I was there for one year when I left because there was no job security as they fired several of their permanent employees in the past 4 months.
Sr. Appeals and Grievances Resolution Coordinator (Former Employee) – Harrisburg, PA – June 3, 2017
Great benefits & perks, a lot of opportunities for further training and education, a great amount of paid time off, good coworkers, a lot of stability compared to many companies today. A little top heavy management wise and some management issues in certain areas. Also, a very socially concious and community involved organization.
benefits, lots of PTO, perks, good people
unresponsive mgmt in certain areas of the company, requisite issues that occur when working in an office environment