Capital Health was/is a great place to work! As the Director of Guest Relations, I was responsible for the design and implementation of the patient satisfaction and guest services division for a two hospital health system. Under my leadership, my department built a successful concierge service (At Your Request). The success of this program, ultimately lead our hospital to receive a national award for "Commitment to Excellence" for most improved Patient Satisfaction Scores at the Press Ganey National Client Conference held in Orlando, Florida in 2014.
After 27 years, I left to relocate to another state with my husband for his new Global VP role in the pharmaceutical industry. The hardest part of the job was leaving. The best part of the job was helping patients, their families and the staff have a pleasant experience in our facilities and building programs to support that effort.