Super busy never enough staff to handle the volume of calls that came into the claim center. Mr. Boss man asked me if I was going to let anyone else take claims/work ? My response was well ya I cant stop them.Mr Boss man said The first 30 days that you started taking calls you took more than anyone at the Service center, I laughed and and said " in training I was told when and if we don't pickup the calls that ring through someone else is pulling your weight, and well do you know how much I weigh Mr. Boss man, we laughed and i was asked to share the calls. I was actually relieved, there was no way I could keep 100% on my closing ratio if I was taking the amount of claims that I started with. Most of Management did there own thing and didn't bother with me. I loved my coworkers. The hardest part was when Mr Boss left and the Mrs Boss started.
learned a great amount of respect for claim service reps.
there was not enough across the board structure, too much segregation of departments