Claims Service Center Representative (Current Employee), Bakersfield, CA – November 16, 2014
Overall CIG is a great place to work. The attendance policy is very strict and it is a live call center setting with HEAVY inbound calls. Not for those who do not want to earn a pay check. This is a job where you will actually have to work.
There are great medical benefits and bonus opportunities as well as the fact that it is an employee owned company and you have ESOP.
First Party Claims Representative (Former Employee), Bakersfield, CA – April 5, 2013
Pros: learned a great amount of respect for claim service reps.
Cons: there was not enough across the board structure, too much segregation of departments
Super busy never enough staff to handle the volume of calls that came into the claim center. Mr. Boss man asked me if I was going to let anyone else take claims/work ? My response was well ya I cant stop – more... them.Mr Boss man said The first 30 days that you started taking calls you took more than anyone at the Service center, I laughed and and said " in training I was told when and if we don't pickup the calls that ring through someone else is pulling your weight, and well do you know how much I weigh Mr. Boss man, we laughed and i was asked to share the calls. I was actually relieved, there was no way I could keep 100% on my closing ratio if I was taking the amount of claims that I started with. Most of Management did there own thing and didn't bother with me. I loved my coworkers. The hardest part was when Mr Boss left and the Mrs Boss started. – less
IT Employee (Former Employee), Monterey, CA – March 27, 2013
Pros: there were good people working in the company
Cons: management changes and evolving company culture are difficult
A typical work day was very busy Technical Insurance expertise can be learned Executive Management is in a state of flux Co-workers are generally good and responsible people The huge individual workload is the hardest part of the job Working with the line employees was most enjoyable