Pros: learned a great amount of respect for claim service reps.
Cons: there was not enough across the board structure, too much segregation of departments
Super busy never enough staff to handle the volume of calls that came into the claim center. Mr. Boss man asked me if I was going to let anyone else take claims/work ? My response was well ya I cant stop them.Mr Boss man said The first 30 days that you started taking calls you took more than anyone at the Service center, I laughed and and said " in training I was told when and if we don't pickup the calls that ring through someone else is pulling your weight, and well do you know how much I weigh Mr. Boss man, we laughed and i was asked to share the calls. I was actually relieved, there was no way I could keep 100% on my closing ratio if I was taking the amount of claims that I started with. Most of Management did there own thing and didn't bother with me. I loved my coworkers. The hardest part was when Mr Boss left and the Mrs Boss started.