Multi-Branch Banker (Current Employee), Sterling, VA – September 3, 2013
Pros: base salary + bonus oportunities
Cons: staffing is limited
a Day at work can be described as an inter personal interaction with customers diversity and needs. Great Teamwork and Partnership with peers. I have learned to be proficient by organize time and task through out a daily plan with goals and expectations. The hardest part of the job is leave work at work. The most enjoyable part of it is know that all – more... my customers leave with a better understanding of my role, what can I do for them and mainly that Im an Open minded human being. – less
Teller I (Current Employee), Chauvin, LA – August 26, 2014
Pros: good management
Cons: low pay
Rouses was a overall learning experience. Enjoyed everyone I worked with! I have to say most companies do not care about there employees life outside of work. My management team where there when you needed them!
High call volume call center working in the dispute department was like clock work i would deal with irate,confused,polite and, entitled customers on a daily basis from main stream clients to high value customers with credit lines from $300 - $40,000 plus. If customers had any issues with a purchase made on their Capital One credit cards whether product – more... or services we would educate and emphasize with our customers on the possibilities we have for them and their rights swell as ours to properly file a dispute to regain proper services rendered or a possible refund or understanding of the charge and/or service that needs to be provided. The co-workers are in most cases pleasant to work with and it was a very diverse place to work. Hardest part of the job at times was helping the customers understand the situation and what capital can do due within our policies as well as Visa and Mastercards policies also. Most enjoyable factor working there would probably be the day to day situations that we can actual solve for the customers. – less
Senior Quality Control Inspector (Former Employee), FL/ Virginia – August 21, 2014
Pros: great incentatives and recognization of aasoicates
Cons: the downsize in june 2014
I enjoy working with people and I'm very enthusiastic on my job. My typical day is to review what job expectations are needed to be fulfilled for that day, My goal is to met or exceed the job for that day. I like staying ahead of anything I have to do. I plan how I will do this each day. I feel if you don't enjoy your job and give 100% then you shouldn't – more... be there. I'm a team player and listen to the good and bad. I motivate and maintain a high level of engagement for co-workers. The most enjoyable thing is to help my manager, co-worker and business to achieve and provide the values of the business. Follow the guidelines reduce operating cost but not quality. Provide feedback limit operational risk in accordance to company and regulatory standards, policies and practices. I enjoy seeing a project grow from the ground up. The hardest part of the job is when I have to write up a cc-worker. I have a heart and love for people but I also can't put the company at risk for a co-worker that does not want to follow the policies of the company. – less
Customer Serivce Represenative (Current Employee), Chesapeake, VA – August 20, 2014
Pros: great cafe
Cons: inapproriate customers
a typical day at capital one requires a lot of self discipline because for my position, i work long hours and talk to different people on the phone everyday with different moods. but i learned patience is the key to be successful in this line of business. management is great, when you're in need or have a question, they're there for you right away and – more... they're extremely knowledgeable. my co-workers are wonderful, they really lighten up the mood, so its impossible for you to come into work in a non pleasing mood because of your co-workers. i would honestly say the hardest part of the job is not knowing if the incoming are going to be back to back, or if they are going to be slow. the most enjoyable part of my job has to be the fact that we have teams that like to do team themes, potlucks, outings and celebrate birthdays. – less
Excellent company to work for but hard to get advanced.
Account Manager (Current Employee), Tampa – August 20, 2014
Pros: 401k, vacation
Cons: micro-managed and incompetent managers.
Customer service on the phone all day servicing incoming calls and making sure all of the customers are completely satisified. I sign on to the phones every day and micro managed throughout the day. I have learned to be very patient with people and sadly to say that all people are not treated equally. For the most part, my co-workers are nice and enjoyable – more... to be around. The hardest part of my job is when at the end of the call, I have done everything possible to please the customer, but they are still displeased and ask for a supervisor. – less
Operations Unit Manager (Current Employee), Plano, TX – August 18, 2014
Pros: gym, frequent employee recognition
Cons: multiple systems of records used to to prior acquistions
Capital One is quickly assuming it's place as a midcap market leader for home mortgage lending.This comes with it's challenges, in particular vast number of systems used but is also not without it's rewards. The Plano, TX campus is situated in a very clean, park-like setting and employees enjoy a work environment similar to a university campus rather – more... than a large corporation. – less
Repossession Specialist (Former Employee), Tulsa, OK – August 16, 2014
Pros: good pay
Cons: no equality and high stress
If you want to be in high school environment where people lie and cheat and get away with it then work here. They terminate people for struggling but dont for cheating? If you want equality dont work here.