Fun and expansive area, computers
Fraud Disputes Coordinator (Former Employee) – Glen Allen, VA – January 13, 2016
I loved Capital One, don't get me wrong; coming in for 5 days 1pm-10pm was a great job, great pay, benefits; but two factors always hit me hard. Call Quota wasn't something I was well prepared for, and looking back, I could have done 5x better, and plan to if I ever find myself back there. The only other problem I had was I felt like one of a million instead of 1 of a few. When there's so many people that work in the same area for so long with around 4-5 managers around, you feel like less of you and more like everyone else. You can easily become unnoticed, even when you've reached a goal and achieved something pinnacle to your job. Answering Phones and greeting people day to day, helping them solve all their problems (account management, disputes, fraud, tough merchants) made me really feel fulfilled.