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Capital One
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1,488 reviews

Capital One Employer Reviews

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part time job
Operations Manager (Part-Time) (Former Employee), tampa,flSeptember 19, 2014
Pros: temp job
Cons: short project
this was a temp project, but it was a very good experience to manage a call center that big.
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Contractor Duties at Capital One
Contractor (Former Employee), Richmond, VASeptember 18, 2014
Pros: volunteering, designing
As a contractor during an internship with Capital One I conducted informational meetings with the Card Strategy Execution Office under the direction of Louise Ball. I also created wiki webpages for the team. As a contractor I also put together and facilitated a volunteer "Career Day" program with other interns in the program and the CapOne Boys and – more... Girls Club promoting Capital One's willingness to volunteer and give back to the community. – less
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Great place to work if you enjoy providing great customer service
Sr. Customer Service Representative (Former Employee), Irving, TXSeptember 17, 2014
Everyday was different. I enjoyed talking to customers from all around the world and solving their problems
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great place to start a career
Financial Analyst (Former Employee), McLean, VASeptember 17, 2014
Motivated coworkers with strong training programs

occasional long hours
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Laid back work environment
Systems Business Analyst (Former Employee), West Creek VirginiaSeptember 16, 2014
I enjoyed working at Capital One. The relaxed work environment made it comfortable to meet with colleagues and allowed for progress on complex projects.
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Martha Murphy's Summary
Project Manager (Former Employee), Richmond, VASeptember 16, 2014
Pros: it was an excellent learning experience.
Cons: reporting requirements changed daily.
A typical day at Capital One provided many opportunities to collaborate with the line of business & technical teams to successfully complete the migration of 896 Branches to Windows 7. I learned that a defined scalable process is required for this type of project. By listening to my customers & providing the data they needed to make decisions, the team – more... was able to deliver our product - a fully functioning Windows 7 workstation. – less
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great place to work
Customer Service Coordinator (Former Employee), Glen Allen, VASeptember 15, 2014
management was always looking for your benefit and to advance you
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Fun Atmosphere, Great Perks, Poor Management
Human Resources Generalist (Former Employee), Richmond, VASeptember 15, 2014
Pros: work life balance, work from home initiative, community service
Cons: poor management training and communication
Capital One is a great company for Work-Life Balance and Community Engagement. Community service is not just a bullet point on a powerpoint presentation--they take this very seriously, even going so far as to have company funded community service days during the work week. They believe in "Doing the Right Thing", and this applies to all aspects of the – more... business, except for Human Resources. This is typical of any large company where HR sets the rules but oftentimes chooses not to abide by them. The greatest example of this is flouting a company-wide mandate that manager's must achieve a certain job level before managing people. HR is rife with managers well-below the mandated level. – less
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Not much bang for your buck
Direct Banking Representative (Former Employee), Glen Allen, VASeptember 14, 2014
Pros: benefits and vacation time
Cons: job itself
Capital One has an excellent benefits package, ie-Vacation time, insurance etc. However, the pay that I received as a Direct Banking Representative was on the lower end of the median. Also, the Supervisory Team which Reps were directed to call in need of Assistance could be very Rude and nasty for no reason. After all, Everyone needs help sometimes. – more... My main issue with Capital One was it wanted to pay Peanuts for 5 Star Customer Service. – less
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Productive fun workplace!
Teller 1 (Current Employee), Dale City, VASeptember 13, 2014
Pros: .
Cons: .
Engage with customer and providing quality customer service is our main priority.
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Capital One is a strong and growing company.
Branch Manager II (Current Employee), Bohemia, NYSeptember 13, 2014
Pros: benefits
Cons: technology
Strong company new to retail banking but leaving a strong mark on the indrusty.
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High school
Sr. Systems Coordinator (Former Employee), Richmond, VASeptember 13, 2014
Pros: nothing
Cons: everthing else
Job is ok if you can remember how it was in high school, the people are the worst to work with, management sucks, No raises, they work you like slaves
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Fast pace environment with a fun work culture.
Loan Collection Representative (Former Employee), Tampa, FLSeptember 12, 2014
Pros: part time, friendly co-workers and management, fun work enviorment
Cons: no benefits, late hours
Worked in a call center on a fast paced dailer making outbound collection calls. Management took extra care to make sure we were always up to date with our training and development plans. There was a wonderful work culture which kept the job fun and lively. The hardest part of the job was working with irate owners but once I started utilizing my training – more... I was able to de-escalate the situation. That turned into the most enjoyable part of the job; helping our owners. – less
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Flexible Work Environment
Sr. Risk Representative (Current Employee), Chester, VASeptember 12, 2014
Pros: incentives, team outings, prizes, 1hr lunch
Cons: adhere to scheduled time to take breaks
INBOUND/OUTBOUND CALL CENTER..ANSWER INCOMING CALLS DUE TO CUSTOMER CONCERNS ABOUT MAKING PAYMENTS OR CREDIT CARD TRANSACTIONS.
ALWAYS PUT YOURSELF IN SOMEONE ELSE SHOES. BE UNDERSTANDING AND HAVE PATIENCE.
PEERS WAS VERY HELPFUL WITH TRAINING AND ANSWERING QUESTIONS..EVERYONE FRIENDLY
HARDEST PART ABOUT JOB WAS INFORMING CUSTOMER THAT THEY WASNT ABLE – more... TO USE CREDIT CARD UNTIL NEXT BUSINESS DAY IF THEY MADE A PAYMENT.
MOST ENJOYABLE PART WAS TO BE ABLE TO RELATE TO CUSTOMERS AND HAVE CONVERSATIONS. – less
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Daily duties
Project Coordinator- CarMax Liaison and Team Lead (Former Employee), Plano, TXSeptember 11, 2014
Loan Origination and Loan Serivicing SME. Powerpoint presentaitons, PMP methodlogies, Leadership team
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great for working mother
Sr Recovery Coordinator (Former Employee), Glen Allen, VASeptember 10, 2014
excellent place for working moms. Flexibility in schedule and great people managers
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Inbound Customer Service
Sr Risk Agent (Former Employee), Tigard, ORSeptember 8, 2014
take inbound customer service calls to service many different retail credit card customers. Assisted these customers with many different aspect of their credit cards from billing, fees, changing of demographics, and general questions.
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best company
Senior Customer Service Rep (Former Employee), Irving, TXSeptember 8, 2014
good company to work for good pay benefits and flexiable hours
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Productive and fast paced environment.
Bank Teller/Back Up Lead Teller (Former Employee), Brooklyn, NYSeptember 8, 2014
A typical work day at Capital One is servicing customers with their banking needs. Working at Capital One gave me an opportunity of gaining knowledge in the banking industry. I also got the pleasure of meeting new people from different backgrounds. The most enjoyable part of my job was meeting and building relationships with the customers.
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Fast paced and unpredictable workplace.
Teller (Current Employee), Jamaica, NYSeptember 8, 2014
The work is okay, not hard to do. Working from when the doors open and until there are no more customers. Can be very overwhelming and stressful. Sometimes doing 2 or 3 jobs at a time while still helping customers. Co-workers keep to themselves.

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About Capital One

Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best – Read more