Senior Sales Representative (Former Employee), Glen Allen, VA – April 21, 2014
Pros: bonus/incentive, great benefits, pretty good pay, career development, opportunities for advancement
Cons: workplace politics, some unpleasant customers, call center environment, pto restrictions
I liked working at Capital One for the most part. It's a really good job for those who love customer service and is also pretty easy to advance for those who are determined but at times it can also depend on who you are and who you know. It's steady work and as long as you get to work every day on time you shouldn't have many problems. I worked there – more... over two years and some people have been there for decades. It's all about what you want to do. A lot of great people work there and most of the managers are great. – less
Bank Teller (Former Employee), Bronx, NY – April 20, 2014
Pros: customer interaction
Cons: long work hours
Working at Capital One Bank was a unique experience for me. It is also a fun-interactive environment working as team with your co-workers on those extremely busy days. The most challenging situations are trying to assist angry frustrated clients involving business or personal account issues. Learning to understand the concerns of customers is an important – more... role of the banking industry. It is a gratifying experience to gain the trust, loyalty and bonding relationship between an employee and a customer.The interaction among the co-workers as well as the customers is the most enjoyable aspect of the job. – less
Great place to work, Capital One takes care of their employees.
Fraud Investigator, Quality Assurance (Former Employee), Plano, TX – April 17, 2014
Pros: benefits, pay, culture, facilities
Cons: politics, some managers, micro management
Although my position was eliminated I enjoyed my experience and learned so much during my employment.
There were politics within a couple of the departments I worked in but the overall culture, benefits and the facilities made up for any of the negatives. Capital One as a company goes above and beyond for their employees.
Although my position was – more... eliminated I enjoyed my overall experience. – less
Teller (Former Employee), Lake Charles La – April 16, 2014
Pros: benefits for part timers and vacation time
Cons: short breaks, not appreciated, tellers were always short handed.
Loved my coworkers and assistant manager. Manager seemed too busy focusing on numbers to care about her employees. Pay wasn't great (other banks pay $2-$3 more an hr) Got a VERY small pay raise after having been there for a year. I enjoyed the work. Didn't feel appreciated or that the customers were appreciated. Will never go back.
Senior Coordinator (Current Employee), Richmond, VA – April 15, 2014
Pros: people centric, ability to move around the company, great pay
Cons: competition can be overzealous, black-hole departments you can't move on from
Capital One is one of the best companies i've ever worked for. The pay is great and the mobility within the company is impressive depending on the department you enter.
if you're unfortunate enough to enter a bad department, then your upward and lateral mobility can and will suffer. it's unfortunate but possible to end up in a black hole department – more... and the only way to move up financially is to leave the company.
Cap One creates an environment based around competition. Sometimes this competition can get out of hand and there aren't many safeguards to prevent this.
overall, if you end up in a good department, this is the kind of company that can be very rewarding to it's employees. – less
Mortgage Closer (Current Employee), Plano, Texas – April 11, 2014
Pros: good benefits
Cons: too many unnecessary changes
from a current employee...
They said they were looking at PTO being even across the floor. Not my fault if someone wants to use PTO instead of making up time. That should be up to the employee. Cap one prides itself on being one of the best places to work & how they take care of their employees and all this stuff, yet they keep making changes that – more... are not Employee friendly! – less