Multi-Branch Banker (Current Employee) – Sterling, VA – September 3, 2013
a Day at work can be described as an inter personal interaction with customers diversity and needs. Great Teamwork and Partnership with peers. I have learned to be proficient by organize time and task through out a daily plan with goals and expectations. The hardest part of the job is leave work at work. The most enjoyable part of it is know that all my customers leave with a better understanding of my role, what can I do for them and mainly that Im an Open minded human being.
Principal Process Manager, Knowledge Management (Former Employee) – Tigard, OR – January 15, 2016
Managed writers, worked with lines of business and SME to develop and prioritize content for internal help and learning website. Attended conference calls. Analyzed data and made recommendations to clients for how to handle workload.
My manager and I had a very good relationship, but the corporate culture at Capital One means that if you're not on site, in Virginia, where the HQ is, you will miss out on hallway and one-off conversations that result in decisions being made that will impact your work.
The hardest part of the job was trying to meet client's increasing expectations with constant reductions in resources.
As usual, the people were the most enjoyable part of the job.
pay, benefits, work-life balance.
constant organizational changes, job security, lack of meaningful communication from executives
Director (Former Employee) – Richmond, VA – February 19, 2016
Everyday for the 6 years I worked I went in wondering if it was my day to get layed off. Eventually they wiped out my entire department but I found another position. Then a year later they wiped everybody out again but I found another position. 18 months later layed off again later but no such luck on a new role.
Constant change and the switch back and forth from FTE to contractors and back makes management and recruiting hard.
Little diversity. My department of over 400 had only 4 African Americans and few folks over 50. The are pretty fair gender wise.
On the upside. The work can be really interesting and complex. The operations teams run really well and if you like lean or agile this is good place to master your chops.
Benefits and campus, agile
On-going and constant layoffs and departmental changes - Big boys club. Little diversity
Fraud Disputes Coordinator (Former Employee) – Glen Allen, VA – January 13, 2016
I loved Capital One, don't get me wrong; coming in for 5 days 1pm-10pm was a great job, great pay, benefits; but two factors always hit me hard. Call Quota wasn't something I was well prepared for, and looking back, I could have done 5x better, and plan to if I ever find myself back there. The only other problem I had was I felt like one of a million instead of 1 of a few. When there's so many people that work in the same area for so long with around 4-5 managers around, you feel like less of you and more like everyone else. You can easily become unnoticed, even when you've reached a goal and achieved something pinnacle to your job. Answering Phones and greeting people day to day, helping them solve all their problems (account management, disputes, fraud, tough merchants) made me really feel fulfilled.
Customer Care Specialist / Web Support (Current Employee) – Tulsa, OK – April 5, 2016
Good company to work for benefits-wise. Could pay a little more for the work performed. On a typical day, you will assist 80-120 people with questions about their car loans, analyzing problems they are having and provide solutions, provide web support, assist with payments and other functions. Most of the month, your are really busy. A little high on turnover due to the use of so many temps. Management is decent. Good performance incentives.
Benefits and performance Incentives
Heavy Load, high turnover, inflexibility in schedule
Senior Administrative Assistant (Former Employee) – Richmond, VA – January 19, 2016
Executive Assistant to the VP of the Processing division. Provided calendar management for VP and 5 other direct reports. 60 percent my day was spent organizing daily meetings and onsite/ offsite division events. Travel arrangements and tracking for all 6. Served as VP right hand and liaison between the VP and his 5 reports. Implemented employee spirit day built moral and became a more positive workplace to be. Sometimes when you have over 200 people in your division, stress levels go up and communication is off. Bringing everyone together every month helped those stress levels and it became fun again.
Branch Manager (Former Employee) – Texas – March 25, 2016
Out of touch upper management, more concerned with being like Google and Apple than creating a lasting customer base. Culture is very high school and the only way to advance is by kissing up to peers and management favorites. Zero work life balance zero job security unless you're willing to work in the Plano campus. Processes are outdated and technology is inconsistent.
Work life balance, culture, training or lack there of
Games to play on break, wifi to roam the internet on your personal device.
Senior Customer Service Coordinator (Former Employee) – Sioux Falls, SD – February 10, 2016
Come into work to start assisting customers with their daily needs on the accounts. Everything from helping with inquiries about personal information. Updating Customers personal information, to reporting cards lost.
I have learned to be patient with different customers to handle their concerns promptly. Making sure that what ever the issue was to be able to get it right the first time, so they do not have to call back in.
Loved working with my co workers, they brought something new to the table every single day. They made the time more enjoyable being able to relax and talk between calls.
The hardest thing about the job was dealing with difficult customers when there was nothing we could assist with due to policies.
Capital one is a okay place to work for. The benefits are okay, its a fast place call center.
Assistant Branch Manager (Former Employee) – Melville, NY – March 31, 2016
I had many opportunities at Capital One, it was a very enjoyable time working for the company and I met an awful lot of people which I learned something from each of them, some our still my friends today. They had excellent benefits which included incentives for staying healthy
incentives, awards through egifts and ecards showing appreciation
Great culture, but ultimately site closed due to attrition
unit manager (Current Employee) – Sioux Falls, SD – December 2, 2015
Loved working with my peers and networking across the company. There are times the company feels very reactive to changes they want to implement leaving the frontline management feeling lost, confused, and frustrated. This then creates doubt about where the company is headed hence the site being closed due to lack of direction in my opinion. Overall though, the benefits, people, and overall culture the company prides themselves in are second to none compared to other comparable jobs I've had. You had fun at work, worked hard, and had the flexibility between work/home.
Branch Manager (Current Employee) – Texas – March 8, 2016
I love the company, it's values, and the employee empowerment. It is a challenging job--especially in the retail bank. Management plays a huge role in work/life balance, and overall job satisfaction. The company does often take risks in making huge changes order to move forward and stay on the cutting edge.
Teller/Customer Service (Former Employee) – Sunnyside, NY – December 25, 2015
I cannot stress how much of a pleasure it was to work for Capital One, everyone from the CEO of the company to my branch manager truly cares about their employees and gives them all of the necessary tools they need to thrive and succeed. The benefits that are given are amazing, and the company really looks that the team does great as a whole. I absolutely love this company!
work/life balance, friendly environment, hands on experience, ability to move up
UNIVERSAL BRANCH ASSOCIATE (Former Employee) – Staten Island, NY – November 24, 2015
worked 830 - 630 many days plus Saturdays learned to be team player management could be better---too much turn around most co workers great hardest part of job was being without a manager & short staffed--not enough workers for the demands of the job---customer to associate ratio out of balance--also bad is having to stay past your schelduled time out if customers in bank or if there is problem with the ATM, work etc. --left work late on many, many days most enjoyable--getting to know customers & helping them any way I can
good benefits, associate discounts, good time off policy
most branches short staffed & associates overworked & unappreciated, working saturdays
IS Audit Senior Manager (Former Employee) – Richmond, VA – January 19, 2016
I worked at Capital One for 10 years. Days were very busy and there are high performance expectations. They hire good people, but collaboration is key to success. You are responsible for your own development and if you aren't in tune with your boss or not meeting expectations, they are quick to show you the door. I worked with very motivated people (work-aholics) that had trouble with work-life balance. The benefits are great, the physical environment very stimulating and there were lots of places to eat (>12) on campus.
On the downside, some dysfunctional bosses get promoted and ruin people's careers before they get rid of them. "performance management" is time consuming and often brutal, tossing the lowest performers under the bus every year, even on high performing teams. And if you are over 40, well, keep your resume up to date.
I loved working there, hated getting "redeployed" (although if you have to lose your job, they do it well), and hold them no ill-will. I wish they had listened to me a bit more and gotten rid of some bad bosses before they made people miserable.
Oh, and never miss the day the CEO tells everyone what the strategy is. Best meeting ever.
High-energy, great motivators, good people, bonuses
Constant change, cruel performance management, pockets of bad managers
Productive and Progressive Equal Opportunity Working Environment
Senior Account Supervisor (Former Employee) – Chesapeake, VA – March 17, 2016
Capital One is by far one of the best organizations I've had the pleasure to work for. The daily stressors are the same as those faced in any other high volume call center but Managers do everything possible to maintain employee morale and a positive working environment.
Great Pay and Benefits
Personally, my only con would be the time seated but hour breaks allow room to move around
Senior Advocacy Coordinator (Former Employee) – Sioux Falls, SD – January 23, 2016
Capital One promoted a fun work environment. The company assisted employees with learning new skills and taking on additional responsibilities.
A typical work day in the position of Senior Advocacy Coordinator consisted of assisting front line agents and cardholders with escalated situations. Excellent verbal and written communication skills along with empathetic listening assisted in solving issues within company guidelines while maintaining customer satisfaction. Provided supervisor assistance to front line agents in need of solutions to difficult issues and accepted supervisor requests. Maintained daily spreadsheets of agents and cardholders assisted, problems and solutions
The managers at Capital One brought several different types of management styles to the team. There were opportunities for those who wanted them to advance to management with proven performance. The Capital One employees are some of the most supportive and team orientated I have worked with.
The best part of working for Capital One was co-workers and compensation.
Co-workers, supervisor experience, empowerment, and compensation
Customer Coordinator (Former Employee) – Chesapeake, VA – November 25, 2015
A typical day at work in the department I was in was stressful not only are you pushed to "make the customer happy" but you also have to meet your metrics. The policies don't line up with "making the customer happy" management is not at all worried about what you could possibly have going on in your personal life it's all about metrics. Being a front line agent means you have to rely the info that "management" has put in place while still making sure the customer is happy with your customer service. This place is your typical CALL CENTER the only benefit is the pay and the benefits.
Business Banker, AVP (Current Employee) – New Orleans, LA – April 6, 2016
Great company to work for with great benefits and good work life balance. Company strives hard to keep applicable information at our fingertips and offers many internal resources for life and career advancement opportunities.
Process Manager (Current Employee) – Plano, TX – February 17, 2016
The company itself is great. From twice yearly events for employees at each site, to once yearly meetings facilitated in person by the CEO. More training needs to be provided to managers on things like favoritism and honesty. Contractors are excluded from any perk an associate receives, such as holiday parties, team luncheons etc.