Pros: Bonuses, fun comfortable environment.
Cons: Long holds to reach some departments, inconsistent information from some managers.
A typical day at work was answering various questions regarding customer's accounts, resolving issues, educating customers on banking processes and products. I worked with wonderful, helpful co-workers and a great manager. I learned that no matter how difficult a customer or call may have been, every call must be greeted with a smile. The most enjoyable part of the job was working with a supportive team, receiving great bonuses when meeting our goals and effort the company put forth to provide fun activities, movies, parties and other fun activities for its employees.