Pros: Company fun days once a month and overtime
I would come in to office on time, greet all my peers, turn on my desktop, once I was set, I would start taking calls from customers who needed help to reinstate their auto loans from repossession. The hardest part of the job was to be very patient with customers. You have to have great listening skills and patience to de escalate most calls. The most enjoyable part of the job was having a great team to work with, knowing they will always be there for support and suggest better ways to solve and improve the customer experience.