Customer Service Coordinator (Former Employee) – Rolling Meadows, IL – January 3, 2018
Great company to work for. The only bad thing is that they had to close the call center because the compny was going digital and if we wanted to stay with company we had to apply for a position in 2 other states which it would not work for me.
Recovery Specialist (Former Employee) – Tulsa, OK – January 3, 2018
a day at capital one come in sign in and statrt making dials and if you were not dialing a customer would probably be calling you find out why customer is late see what program or tools that best fits the situation or best helps the customer get current sooner
Customer Service and Solutions Team (Former Employee) – Delaware – January 2, 2018
Among 3 teams in my role at our location, my team under a new manager lost 10 associates in 6 months while the other two only lost 2! 5 associates at a time out on disability for their mental health. Even the upper manager does NOT catch on to the pattern that this manager is making people leave which is horribly neglectful. Used to think it was a just my manager problem but, to ignore the flood of people being targeted one by one and plucked off? That's an upper level issue trickling on down.
Senior Executive Assistant - Bank Compliance (Former Employee) – New York, NY – January 2, 2018
Working at Capital One was an interesting experience. While the department I worked in wasn't the most exciting the work often was exciting and allowed me to be creative. My managers were great. It was a familial environment. The hardest part of the job was the down time. I don't like to twiddle my thumbs so it was difficult to focus when there were lulls. I mostly enjoyed planning our team events.
Manager, Digital Product Management (Current Employee) – McLean, VA – January 2, 2018
Capital One is making great strides at becoming a tech company in the look and feel of its culture. It's struggling with its online banking platform that keeps having issues with crashing and locking its customers out. Once they can fix this then they'll really begin to have a compelling argument for banking 100% digital with them.
Great culture and lots of classes for development - great for new college grads
Resource Management Associate (Former Employee) – Glen Allen, VA – January 2, 2018
No room for advancement. I felt that the salary I was making did not match up with my level of education. I did not learn a lot from the position because the requirements were easy to do while on the job.
Member Care Specialist (Former Employee) – Sugar Land, TX – January 2, 2018
Capital One 's main objective was to provide the greatest customer service experience to all customers. Management worked was awesome at the time. It was a very diversed working enviroment. I enjoyed 100% customer interactions.
Great staff to work with. Willing to work around your schedule
Copywriter (Contract) (Former Employee) – Richmond, VA – January 2, 2018
It's not a copywriter's dream to work here. The work isn't very creative. The pay is okay. So, I guess there are worse places to work. If you do the work and want a place to chill for awhile, this place could be that. Don't expect lots of career advancement or work that you will want to show off in your portfolio.
Mortgage Closer (Current Employee) – St. Cloud MN – January 2, 2018
I have worked as a Mortgage closer for Capital One for 15 years. In that time period, we have gone from paper application to on-line applications. I have the opportunity to learn the Mortgage process from the beginning to the end of the process. This includes reviewing title, working with Underwriting and Post closing to make sure that alll of the documents are with in compliance.
Great place to drive change, work with great people
Business Manager (Former Employee) – Seattle, WA – December 31, 2017
Great place to learn about financial services in US. Company is proponent of transitioning within the company. Strong focus on digital and innovation. The people and teams make this a truly great place to work.
Great people, great managers, development program, competitive compensation