At the branch level there are two atmospheres, traditional and in-store locations. Traditional branches have a normal 9-5 schedule, whereas, the in-stores are open 7 days a week and have longer hours. Co-workers are diverse, and make working for this company a joy.
Capitol Federal Savings Bank is a great community-focused bank that encourages its employees to provide a great customer service experience each and every moment while providing each employee a positive working environment.
Management is very involved in providing the best attention to its employees and allows each person to maximize their potential.
Overall, I would recommend this job to anyone looking to settle down into a community and would like to experience a great customer/work-life balance.
teller (Former Employee) – Manhattan – December 27, 2014
Bad management at Manhattan branch lots of turnovers you get treatment like a child and are. Being talked down too guys get favorite over girls any day lots of drama wrong person in charge at both Manhattan branches
Front line management (Current Employee) – Wichita, KS – May 25, 2014
Retail management can be manipulative and degrading. Regional VP (initials R.D.) has a long family history of workplace screwballing and gets help from a handful of her direct managers to assist. I've seen many strong, hard working individuals be intentially washed out while morale and turnover suffers. Managerial qualities are valued while leadership qualities are feared. Could be a decent summer job for a student, but not a long term career.
Customer Service Associate (Former Employee) – KS – January 21, 2014
I have worked for CapFed for five years and it has overall been a great place to work. They train you and you continue to learn throughout your time with the company. If you want to learn something then someone is always willing to teach you. There is also a lot of opportunities for advancement.
I have heard that CapFed doesn't pay as well as other banks but they have great benefits that a lot of jobs don't have. They give you paid time off after 90 days, you are eligible for insurance as soon as you're hired, and they give raises yearly.
You do have to start off as part time though. Once you're hired as part time then they would LIKE you to stay in your position for 6 months but if a full time position opens up then you can apply even if your 6 months isn't finished.
Another awesome thing that CapFed did for me personally is they let me come back to work multiple times. I worked for CapFed in high school and when I left for college they still let me come back to work for my summer breaks and they hired me back once I graduated college.
A great bank for over 120 years with loyal customers
Teller I (Current Employee) – Derby, KS – November 7, 2012
On a typical day I conduct transactions, offer products and services,and balance cashbox and transactions. I learned that knowing your customers makes them feel welcome and safe for the bank to handle their money. The management and my co-workers are terrific! They are supportive, helpful, and patient. The hardest part of the job is memorizing all procedures for certain transactions. But overall I love my job I enjoy seeing every customer and being in a great working environment!
Teller (Former Employee) – Overland Park, KS – November 7, 2012
The customers were usually enjoyable and co-workers always worked to help each other. I learned so much about banking in the short time I had with Capitol Federal. The management staff never hesitated to answer any questions even if they did not relate to the teller position. The hardest part of the teller position was making sure to keep an accurate and complete log of the days activities. The most enjoyable part of the job was the interaction with the customers and with my co-workers.
Enjoyed going into work everyday and working with people
Teller (Former Employee) – Overland Park, Kansas – April 24, 2012
A typical day at work would consist of helping customer with all transactions from a simple deposit to the ordering of travellers checks.
We would do deposits, withdrawls, money orders, personal/bankers checks, tranfers, cash from credit cards, payment of their mortgages, and most importantly handling any and all problems that needed to be taken care of to make sure that the customer left happy and with their problem resolved.