Store Manager
Capriotti's Sandwich Shop - Plano, TX

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Capriotti's Sandwich Shop, Inc. is searching for a Store Manager for the Plano team. Founded in 1976, Capriotti's is a multiple award winning specialty sandwich retailer with more than 55 company-owned and franchise locations in eight states across the United States including, Arizona, California, Delaware, Florida, Maryland, New Jersey, Pennsylvania, Utah, Texas, Wisconsin and Nevada. With a reputation for gourmet taste, Capriotti's prides itself on using the freshest ingredients in order to provide customers with a taste of home in every bite. The ideal candidate will have ultimate responsibility and decision-making authority for daily unit operations.
Responsibilities:

  • Work with Area Director/Area Manager for development of company restaurant.
  • Performs and oversees all assistant manager duties.
  • Works maximum hours in store as needed to ensure service level.
  • Prepares employee schedules and keep payroll within levels.
  • Is responsible for building sandwich shop team, sales and is accountable for profit and loss.
  • Ensures that all products and service items (aprons, paper products, etc.) are delivered as billed and are up to Capriotti's standards.
  • Is capable of performing every function in the sandwich shop so as to properly supervise all of those functions.
  • Effectively communicates with everyone and represents the goals of Area Director/Area Manager.
  • Notifies Area Director/Area Manager of any customer complaints.
  • Responsible for quality leadership in the store promoting positive employee morale. Leads by example.
  • Oversee, support and guide corporate store personnel.
  • Monitors fill ups, back up and customer orders. Delegates to ensure the counter is kept clean at all times and that orders are being prepared properly and in a timely manner. Ensures all pick up orders are ready within 25 minutes from time of ordering.
  • Ensures menu items are prepared properly.
  • Closely monitors the slicing of meats and cheeses to ensure product is used within 1-2 days and is the proper thickness.
  • Ensures adherence to policies and procedures, setting the standard for excellence in the sandwich shop.
  • Implements changes to systems as required by Area Director/Area Manager.
  • Responsible for employee maintenance, including hiring, firing and training entire staff.
  • Meets with field consultant to develop plans to improve the business and increase sales.
  • Ensures all food and health safety practices are being followed.
  • Ensures food cost controls are being followed.
  • Arranges for services as necessary to make repairs and properly maintain the facility and grounds.
  • Arranges for preventive maintenance or repair on equipment as necessary.
  • Oversee all bookkeeping and banking if required by Area Director/Area Manager.
  • Ensures the security of the sandwich shop and employees during opening and closing, and when receiving deliveries.
  • Monitors inventory and prepare orders as necessary.
  • Conducts regular employee meetings.
  • Maintains the POS system.
  • Monitors quality of food and maintains high standards of customer service.
  • Delivers quality customer service and monitors the level of service throughout the sandwich shop.
  • Leads team members to one common goal -- Customer Satisfaction.
  • Ensures all proprietary information is kept confidential and all employees are familiar with the terms of their employment agreement.
  • Adheres to company standards, including personal hygiene and appearance.
  • Is able to lift 50lbs.

Qualifications:

  • Must be available to work evenings, holidays and weekends.
  • Previous management experience preferred but not required.
  • Outgoing personality with "customer comes first" focus and attitude.
  • High achiever who likes to work hard.
  • Must have a "lead by doing" mindset.
  • Team player and team building motivator.
  • Knowledge of P&L.
  • Ability to stand for long periods of time.

Compensation: Salary DOE


Indeed - 22 months ago - save job - block
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