Overwhelming or Boring depending on Shift
Captioning Assistant (Former Employee) – Madison, WI – June 6, 2017
I was a Captioning Assistant from 2013-2014.
I worked 2nd to 3rd shift with 4/10s. 5:30pm to 4am. During the afternoon it was busy, back to back calls. Overnights got really slow, maybe taking 1 to 4 calls a night. No phones allowed, but anytime you're not on a call you can do whatever. I would often read a book every 3 days or so. Sudoku, Macrame, or playing board games with my fellow employees. Bring your own entertainment. So that was awesome that you get paid to do a lot of nothing while waiting for calls. Dress code was absent. As long as your bits are covered you're fine. I mostly wore pajamas to work.
Literally the job is listening to one side of a phone conversation, repeating (like a parrot) what they say into voice recognition software and making sure the words come out correctly on the screen for the customer. There is no interacting with customers. Very passive easy job.
You can get like a $1 raise a year if you meet your metrics. At the time I worked there, there was no cap. So if you have patience it can pay off in a couple years. but $10/$11 an hour just doesn't cut it if you're a single adult with normal bills.
Easy lazy job, consistent raises, no dress code, free time is your time.
Starting wage is low, can be really busy or boring depending on shift.