Pros: Knowing your job makes an active difference in people's lives.
Cons: Sick day system, lack of coworker interactions, the inability to leave cubical throughout the day without consequences
The thing I appreciated about this job is that I was able to build my resume and gain experience after I left college. I also appreciated that this was the type of job that you could leave at the office-- I never took any work home with me, as everything was done in the office itself.
I loved the fact that, even though the job itself could be monotonous, I was positively affecting people's lives all around the country. We always heard testimonials from people who would tell us that without our product they would not be able to live independently.
It was difficult because you had to basically sit in your cubical the entirety of your shift. In between calls, you were allowed to do things like puzzles, crafts, read, homework, etc... as long as it didn't connect to the internet (for confidentiality reasons). But that still meant that if you needed to use the restroom or grab a drink of water you were closely monitored and given warnings if you went over the allotted time for "adherence to schedule."