Quiet environment w/flexible hours. Ideal for students.
Pros: often have downtime to read or do homework
Cons: short breaks, can be monotonous
The paid training is interesting, fun, but somewhat difficult. When the instructors feel you're prepared for the job, you'll move out of training. The hours are very flexible and a lot of the supervisors are a
more than willing to offer advice or answer questions. Some days may be busier than others, but between calls you're allowed to do homework, read; pretty much anything that won't disturb the environment or distract you from a call. The job is pretty enjoyable, especially if you look forward to downtime and enjoy having room for advancement.