Decent pay and good benefits but...
Pros: easy hire, ~$10/hr guaranteed base wage, benefits, lax dress code.
Cons: uninteresting, little human element, gets very old very fast.
CapTel is a great opportunity for college students to make a good amount of money to live on their own and go to school--but that's it. As a recent graduate I find the job unsatisfying and endlessly repetitive, with hardly any relief other than breaks. The job is, by it's nature, anti-social, and requires little to no skill.
A typical day will have you waiting on calls to caption for 2 hours at a time until the end of your shift. Calls can range from family members checking in on each other to hour-long conference calls with multiple speakers (very stressful).
The position itself is unique and I did have to learn about the voice recognition software and how to "re-voice" properly and clearly so that the software can pick up my voice.
Relations with management is minimal, and attendance/adherence policies are robotic at best. The level of human interaction is little, which makes a full-time position there as a lowly CA (entry level position) boring and un-engaging.
As a TRS position, co-workers tend to come and go, and maintaining relationships with any of them can prove fruitless within a month or two.
The hardest part of the job is dealing with holidays like Mothers day, where everyone is calling their mother and grand mother on the same day, causing a large volume of incoming calls for CAs to handle.
The best part of this job, however, is working during low-volume hours where an ample amount of downtime can be used to read books or catch up on other projects while waiting on calls.