Pros: advancement opportunities, lea (option), scheduling, co-workers
Cons: micromanaging, hard to stay awake, low compensation for starting positions
A typical day at work can be very busy or very very slow it all depends on the clients.
Some of the management/supervisors are nice some of them can be rude; but overall for the most part they're nice and respectful.
Co-workers are great!
The hardest part of this job is STAYING AWAKE. When handling calls supervisors don't want magazines or books open,or – more... things in your hands. You get written up for small things so it feels very petty and they walk around so you sort of feel micromanaged.
The most enjoyable part of the job is the flexible schedule and the leave early option that Captel allows you to use; it really comes in handy. – less