In the office an employee can expect to deal with slow and quiet days or extremely hectic days assisting new, old, and prospective residents. At Cardinal Group Management, I learned how to conduct group tours effectively and not only that, but I learned quick recovery maintenance solutions to remedy overflowing toilets, stopped up inks, and dead batteries to electronic key systems.
For the most part, management was okay. They really expect you to handle everything with little to no supervision, which isn't bad, but when you have a serious question that takes about three seconds to answer, it gets a bit frustrating when you can't get an answer from a busy manager so you have no choice but to wing it on your own or ask a trusted coworker for a great deal of help. This essentially lead to strong camaraderie with your coworkers.
The hardest part about the job is thinking of a million ways to handle each complaining resident. Having patience comes easy with practice, but too many threats and complaints from dissatisfied people can become overwhelming. However, the genuine friendships and the events you all throw for the residents is the most fun part of the job.