A typical day was contacting clients, screening them for eligibility, applying for medical assistance through the State, forwarding insurance info to hospitals for billing purposes. I learned that every client was unique and had to be approached in a very sensitive manner. Management gave us room to improvise and successfully carry out our tasks. Co-workers were very talented and sociable, it seemed, I felt at home every single day at work. I can't remember a day felt overstressed. We received two weeks of thorough training, it was a lot to digest, but paid off eventually. The hardest part was getting traction with the State. They would take their time to adjudicate cases and at times, we had to send them the same forms they misplaced a couple of times. The most enjoyable part was a lot of treaties provided by co-workers and management alike and the joy I felt when a client who had lost all hopes in the system, I managed to take away all their worries by getting them approved for medical assistance that would pay off their hospital bills.
A very friendly work environment
Getting medical assistance approved for certain clients