Managed care for Scan health plan Seniors, coordination of care such as Assisting with scheduling appointments, referring Seniors to Dental offices.
Community Relations Coordinator (Former Employee) – Torrance,Ca – September 24, 2013
My daily work duties were to assist Seniors with Medi-cal forms to fill out, Assisting by reading and translating letters from English to Spanish, received by Scan or Medi-cal, authorization letters from Medical groups,Dental, such as Health Care Partners,Facey Medical Group. i managed their care daily, i also trained other employees in the office about care coordination. Co-workers at this facility did not have the experience that i brought coming from Scan health Plan, however i made it all possible to work as a team. Also going out to visit and camp out at Facey Medical Group almost daily to recruit new members. The hardest part of my job was coming into the office in the morning just to find out that one of our Senior member's had passed away the day before. I was also in charged of submitting new referrals to Scan health plan for new Senor's authorizations and follow up weekly with Scan for Senior Center attendance.
The part of my job that i enjoyed the most was helping these Seniors with care coordination, guiding them through Scans health plan, helping when they did not know where to go or how to get to a Doctor, pharmacy, transportation,Dentist etc. and having them in my office sharing experiences in their lives and the warm hugs and love i got from them on a daily basis. This has been the best experience in my life working one on one.
i had o time for breaks, with the exception of my 1/2 hour lunch. i was extremely busy and not enough time.