Pros: decent benefits and vacation time, ok pay (my opinion), co-workers are warm and friendly (when not oppressed)
Cons: non turst worthy lower management, poor training, poor encouragement, poor leadership skills, hr practices differ among centers, have to bid on vacation time, may not get to use your vacation time due to this bidding or unavailable, unused vacation time does not roll over or paid out. no job security, no possibility of advancement unless you know someone, tuition program inadequate.
This company used to be a great place to work. Employees used to be optimistic about the growth of the company. Now no one is happy to be working for this company. The majority of the managers and supervisors are incompetent. They do not know the true meaning or have the pertinent skills of being true leaders. They believe that micromanagement and fear are the skills to be an effective leader. They do not provide the adequate tools for employees to perform their tasks. Employees are often ran under the bus by the leadership to keep from being in trouble by executive management. Employees are set up to fail. It is unknown if the executive leadership is aware or choose to turn a blind eye. Training is non existent or incomplete. Employees are forced to literally train themselves. The information in which the employee accumulates to accurately and professionally do their job, the management wants to take credit for the find or development of the process. If there is a problem with the process, all concerns are turned a deaf ear. The processes in which the employees are to do their job varies among the different call centers. Managers and supervisors say they have an open door policy; only if an employee is dry snitching on another employee to get ahead. Education and experience are not considered with advancement. It is literally not what you know but who you know; and if you are part of the inner sanctum. Employees are not appreciated for their knowledge, experience or contributions. Employees with 5 or more years with the company are leaving in droves for better opportunities – more... and non hostile work environments. I have been with this company over five years. I tried to see the positive within in the company. I have seen CEO's come and go from this company. I believe the new CEO has great ideas to revamp the company but first he will need to revamp his lower management for his changes to be successful. It is not always the employees that causes the downfall of a company. It is often the management not educated, experienced or competent to follow the Executive Management's vision. At this juncture, if you are an employee that care about the patient's needs, doing the right thing in healthcare, right now CareCentrix is not the workplace for you. If you just don't care,as long as you are getting a paycheck? Welcome...They'll love to have you. – less