Career Education Corporation Employer Reviews

My coworkers were always positive. I learned the importance of being able to bond and connect with people over the phone to provide the best customer service available.

Managed about 12 employees
Great people to work with
Great management

Fast-paced and career-focused
Post secondary institutions
Student-Centered

For a company in turmoil, you're able to get a lot of experience.

I have learned many skills while working at CEC including business operations strategies and implementation, predictive dialing, and customer retention. Due to changing regulations, the company has changed and is trying to work its way out of some bad habits.

Took nine years to reach a supervisor position, despite being a top performer all nine of those years. Witness to a number of egregious ethical and personal offenses, all reported to management with none resulting in termination or serious discipline.

Very good company to work for. Many departments and great potential for advancement. Great people to work with, however, job security is shaky at best.

My typical day at work consists of contacting all our former students by phone, mail and email. We provide free loan counseling services to assist our former student in managing the repayment of their Federal Stafford loans.
I learned am and well versed on the different options for managing Federal Stafford loans such as forbearance, deferments, differnent – more... repayment options and loan consolidation.
My management team recognized my talents and acknowledges my years of customer service experience.
My co-workers come to me with questions about the loan repayment process and issues when dealing with difficult students and situations.
The hardest part of my job is having a student hang up before I can tell them I am trying to help them with their loans.
The most enjoyable part of my job is hearing the student's voice when I have helped them alleviate some of the burdern of their loans, even if it is just for a short period of time. It gives them hope for managing their loans. – less

Answered inbound calls
Addressed customer questions and concerns
Entered customer information in the computer and then transferring them to an academic advisor
Data entry

Its a sales job in Higher expectation with unrealistic goals, sometimes it feels like they don't have the prospective student heart at hand.

Co workers are nice, management is OK. No advancement really.

A typical work day is talking to students about their financial aid eligibility, why they are close to their life time loan limits, and other options for paying for school. Also assisted students with documents they needed to have financial aid eligibility.

Taught at one campus for years. The benefits were good and I think we helped some students find decent career paths. But right from the first the corporate culture emphasized profits over product. Some school chains find a reasonable balance between the two, but CEC never seemed to, in part because their focus kept changing to try and increase income – more... without building long-term substance. For example, like clockwork my school had the "idea of the year" for a new program that would be a winner, while undercutting existing departments. Eventually the educators' abilities to design classes was centralized and standardized to the point where we had little control over curricula. Then schedules were changed to eliminate term breaks and speed up the classes, which totally undercut the ability to give developed courses (people learn less in 5 than 10 weeks, even if the number of hours is the same). I walked out in despair; they could be making machine parts for all corporate showed a concern for educational quality. As a colleague said, "I had 10 good years followed by 10 of abuse." – less

This Job is very exiting. They consistently change and grow with workers.

Fast-paced work environment that will challenge you on a daily, consistent basis

Great co-workers. Met some great peopls. No room for advancement unless you are friends with VP's

23 campus closures and 900 employees downsized. Communicate with academics and course development in order to provide material requirements for courses for multiple schools.

A typical day at work is very relaxed but serious business.
What I learned is that you can work hard, but being in a CYA environment is tough.
Management is fair which may seem a contradiction to previous statement
My co-workers were incredible as far as talent and team support
The hardest part of the job was needing to please senior management and – more... watching them not give line managers the ability to manage their own teams.
The most enjoyable part of the job was and will always be finding the right person for the position and helping build someone's career. – less

A typical day includes dialing the phone reaching out to current and prospective students. My coworkers are an absolute joy to work with and are part of what makes me love my job. The hardest part of my job is the constant pressure from management to hit performance metrics but it can also be the most enjoyable part when goals are reached.

Read Resume- Answering Phones using switch board, enrolling students in system, File audits, adminstrative duties as needed. etc