Claims & Benefits Customer Service Rep (Current Employee) – Washington, DC – June 9, 2016
Carefirst is a great company to work for although the management is not always fair and sometimes show favoritism. I would recommend this job for anyone who is not looking for advancement. The job is critical and you deal with a lot of irate customers. I love my co-workers, there are many perks and rewards to working for Carefirst.
excellent benefits and great place to work if your not looking for advancement
Social Media Specialist (Former Employee) – Baltimore, MD – June 3, 2016
The management team loves to micro-manage yet none of them actually have the time to do so. In many cases I had to babysit my boss and beg her to approve things. I was in an area where things needed to be approved fast because the subject matter was kind of blink-and-you'll-miss-it.
I've never been more stressed at a job. I've never received less appreciation at a job. The higher-up's are sketchy and do terrible things to their employees who have given up their lives to make them look good.
Basically if you're cool with losing your soul and tirelessly working to appease a group of people who will never be happy - because they're not happy in their personal lives - then you'll do great here. If you're an actual human being... RUN FOR THE HILLS.
Free lunches, free swag, good health insurance coverage
Terrible management, petty co-workers, no opportunity for advancement
Customer Service Representative II (Current Employee) – Owings Mills, MD – May 2, 2016
I am extremely lucky in that, in the Federal Employee Program, I am blessed with great upper management. They are fully invested in the total development of their staff and work tirelessly to retain their best people. However, in recent months there has been a push to blend three offices into one and in the ensuing transition, there has been a massive exodus of representatives due to the overwhelming work that the Owings Mills office was burdened with while the DC and Cascii offices went through training. I enjoy working with providers and members but the volume of work can be daunting at times, as much as 300 calls/cases in a week which leaves little time for the investigational side of claims case work. The clinical/insurance/medical side of the job is second nature to me but it can be difficult dealing with the emotional side of members when they have issues. I very much enjoy case work and correspondence and work to solve every issue as if its my own, each like its own little mystery.
Extremely high call volume with little time for case work
I am a full time intern here and CareFirst has been a wonderful experience. My team is very helpful in my professional development and has taught me many skills such as Microsoft Office and Research. The mist enjoyable part of my job is working on multiple different projects to expand my knowledge and the hardest part of my job is making assumptions based on data and research that I have compiled.
After thousands of interviews and recruiters calling to give feedback, the reality is that CareFirst has me on a do not hire list that once companies ask for the last numbers of your SS#, the Company interests goes cold...Frozen Solid. They have ruined my career life as I am unemployable to work in my career. A 25+ yr seasoned professional in pursuit of Master's and PMP, and I can't get a job in my profession because of CareFirst BCBS. Attorney's are afraid to take the case... I won my EEOC case but with no compensation. By the time I realized the damage they have...it was too late. My faith keeps me alive though I have thought of ending it all. Thanks CareFirst and its slave existence mentality. What's the point of investing further in my career if I am blacklisted across the country? Management there has cast an Iron Curtain. Go at your own risk. You may walk in but you will be wheeled out to go 6ft under.
Overall a good place to work with wonderful health benefits, 9 to 5 work life balance (for associates), and relatively transparent leadership from the CEO and below. Many employees have been with the company for 20+ years, which leads to experienced workers but also a bit of a separation from the old and the young.
Insurance Customer Service Representative (Former Employee) – Charleston, WV – March 18, 2016
I just recently quit there after 3 years. I found myself woring at least 48 hours a week and they still kept asking for me to work weekends and at home after my shift. My supervisor was worthless and clueless, not willing to help at all. Management is very manipulative and sneaky. I got so depressed that I dreaded coming into work. No job security, and theyou only give you a 15 minute break in an 8hr shift.
Account Manager (Former Employee) – Fairfax, VA – March 7, 2016
CareFirst definitely takes care of its employees and was one the largest Blue Crosses in the United States. Great balance betweeen work and home. This is something promoted from within the organization
Extreme micromanagement, no chance for advancement, undermining
rn case manager (Former Employee) – Washington, DC – November 23, 2015
If you are looking for a company that provides opportunity for advancement, dont look here. Supervisors and managers never leave their jobs, there is minimal opportunity for advancement. The management rules by extreme micromanagement, unattainable productivity goals, back stabbing and unprofessional, undermining behavior. They stay in their positions for years as upper management does not care how the work gets done as long as their "numbers" look good, which is basically to work the employees to the bone. Overtime is pretty much mandatory and unpaid, you are told you are "a professional" and therefore you are paid a salary and you are told " do what it takes to get the job done." Evenings, weekends, work all the time. The only time you are not working to death is when you are on PTO. PTO is generous however you are worked so hard that you end up taking lots of it. Unfortunately the work environment has only gotten worse as the company struggles to adjust to the impact of the Affordable Health Care Act on their finances, of which they are now taking out on their employees. If you are looking for work- family- balance with opportunities for professional growth, positive work environment, you will need to look elsewhere.
PTO, health benefits.
Extreme micromanagement, unattainable productivity and "quality" goals. Unpaid OT.
A typical day was going through your report to see what I needed to work on for that day. Management were very knowledgeable and informative. My co-workers were pleasant to work with. Management made all new transitions easy, nothing hard about the job. Most enjoyable part of the job was my being there 12 years.
great enviorment to work in, had great realtionships with coworkers
Pre Service Review Specialist (Former Employee) – Baltimore, MD – October 6, 2015
data entry, set up case for the nurses to review to see if they met medical guidelines to be approved, look up benefits, answer phones and update providers and patient of denials/approvals. Assit nurses in any way possible, pick up faxes, process them, and make sure the nurse has all info needed to review the request. file charts, pull charts as needed.
very family focused company
was not able to work from home, after move was to far to travel
Customer Service Representative (Former Employee) – Charleston, WV – September 2, 2015
I was a customer service representative for one year. Training was excellent. The trainers and staff made the company seem perfect. I was excited to be placed on the floor to start taking phone calls. What they did not tell us in training was that we would have an overwhelming amount of unresolvable issues. There was no time to work on these issues that were piling up. They also failed to mention that it would be difficult (almost impossible) to get a supervisor to speak with a member when requested. The supervisors don't put forth any effort to escalate inquires for irate members. You are pretty much alone unless you can find another CSR that has been there for years and is willing to help. Out of the 19 people that I started training with, there are only 3 left standing in a years time. Turn around rate is horrible.
Contract Technician II (Current Employee) – Owings Mills MD – July 23, 2015
A typical day requires accurate time mangagement and filing of records, correspondence, and keeping up to date on all assignments and (health regulations). The challenge is staying in the loop of all area's affected by a change and multi-tasking while completing timely accurate work, the best part is the supportive nature all departments have to deliver quality everyday.
Data Center Engineering Intern (Former Employee) – Columbia, MD – July 23, 2015
It was my first experience in a corporate environment so i don't have much to experience with which to compare. A friendly workplace that didn't feel very restrictive despite the security. Many long time employees with 15-20+ years working there. The commute from and back to Baltimore was tiresome particularly with heavy traffic.
telecommute options, free catered lunch once a month, frequent breaks