This is a good company to work for, for the right person
Customer Service Representative (Former Employee) – Owings Mills, MD – November 14, 2016
A typical day of working at CareFirst BCBS was very intensive with the calls that came in on a daily basis. I was given the minimal amount of training to do the job of a full service Customer Service Rep. but most of my training experience came from on the job training and with the little help of my Lead Rep when she was available. My co-workers loved my spirit and were helpful when they could be, but most of the time, I learned things on my own. Sometimes finding the right answer to a customer's inquiry may have taken a bit to find, but the satisfaction of helping a customer resolve their reason for calling, from beginning to end, was a pleasure for me. Again, this may be a good company to work for, but it was not a job that was meant for me to be there on a long term basis.
flexible work hours, work from home for permanent employees, good health benefits
I worked at the Owings Mills location in finance. Starting pay is very low for the unexperienced. Corporate culture can tend to be poor with individuals employed for long periods of time who never were checked for their attitudes and ways of doing things. Some upper level management have very poor ways of communicating and putting forth objectives. It is very difficult to get a promotion and pay only slightly increases. The experience I gained was the most valuable part of my time there.
Case Manager (Former Employee) – Washington, DC – September 9, 2016
The good thing about CareFirst was the coworkers, the ability to work from home when needed, benefits and reimbursement. It's a very stressful environment due to unreasonable job performance expectations. Recommendations and improvements have been suggested by multiple employees to management but are often disregarded or snubbed. It is a stagnant position where you are unable to advance due to common, unfavorable performance reviews.
Claims & Benefits Customer Service Rep (Current Employee) – Washington, DC – June 9, 2016
Carefirst is a great company to work for although the management is not always fair and sometimes show favoritism. I would recommend this job for anyone who is not looking for advancement. The job is critical and you deal with a lot of irate customers. I love my co-workers, there are many perks and rewards to working for Carefirst.
excellent benefits and great place to work if your not looking for advancement
Social Media Specialist (Former Employee) – Baltimore, MD – June 3, 2016
The management team loves to micro-manage yet none of them actually have the time to do so. In many cases I had to babysit my boss and beg her to approve things. I was in an area where things needed to be approved fast because the subject matter was kind of blink-and-you'll-miss-it.
I've never been more stressed at a job. I've never received less appreciation at a job. The higher-up's are sketchy and do terrible things to their employees who have given up their lives to make them look good.
Basically if you're cool with losing your soul and tirelessly working to appease a group of people who will never be happy - because they're not happy in their personal lives - then you'll do great here. If you're an actual human being... RUN FOR THE HILLS.
Free lunches, free swag, good health insurance coverage
Terrible management, petty co-workers, no opportunity for advancement
Customer Service Representative II (Current Employee) – Owings Mills, MD – May 2, 2016
I am extremely lucky in that, in the Federal Employee Program, I am blessed with great upper management. They are fully invested in the total development of their staff and work tirelessly to retain their best people. However, in recent months there has been a push to blend three offices into one and in the ensuing transition, there has been a massive exodus of representatives due to the overwhelming work that the Owings Mills office was burdened with while the DC and Cascii offices went through training. I enjoy working with providers and members but the volume of work can be daunting at times, as much as 300 calls/cases in a week which leaves little time for the investigational side of claims case work. The clinical/insurance/medical side of the job is second nature to me but it can be difficult dealing with the emotional side of members when they have issues. I very much enjoy case work and correspondence and work to solve every issue as if its my own, each like its own little mystery.
Extremely high call volume with little time for case work
I am a full time intern here and CareFirst has been a wonderful experience. My team is very helpful in my professional development and has taught me many skills such as Microsoft Office and Research. The mist enjoyable part of my job is working on multiple different projects to expand my knowledge and the hardest part of my job is making assumptions based on data and research that I have compiled.
After thousands of interviews and recruiters calling to give feedback, the reality is that CareFirst has me on a do not hire list that once companies ask for the last numbers of your SS#, the Company interests goes cold...Frozen Solid. They have ruined my career life as I am unemployable to work in my career. A 25+ yr seasoned professional in pursuit of Master's and PMP, and I can't get a job in my profession because of CareFirst BCBS. Attorney's are afraid to take the case... I won my EEOC case but with no compensation. By the time I realized the damage they have...it was too late. My faith keeps me alive though I have thought of ending it all. Thanks CareFirst and its slave existence mentality. What's the point of investing further in my career if I am blacklisted across the country? Management there has cast an Iron Curtain. Go at your own risk. You may walk in but you will be wheeled out to go 6ft under.
Overall a good place to work with wonderful health benefits, 9 to 5 work life balance (for associates), and relatively transparent leadership from the CEO and below. Many employees have been with the company for 20+ years, which leads to experienced workers but also a bit of a separation from the old and the young.
Insurance Customer Service Representative (Former Employee) – Charleston, WV – March 18, 2016
I just recently quit there after 3 years. I found myself woring at least 48 hours a week and they still kept asking for me to work weekends and at home after my shift. My supervisor was worthless and clueless, not willing to help at all. Management is very manipulative and sneaky. I got so depressed that I dreaded coming into work. No job security, and theyou only give you a 15 minute break in an 8hr shift.
Account Manager (Former Employee) – Fairfax, VA – March 7, 2016
CareFirst definitely takes care of its employees and was one the largest Blue Crosses in the United States. Great balance betweeen work and home. This is something promoted from within the organization