This is a good company to work for, for the right person
Customer Service Representative (Former Employee) – Owings Mills, MD – November 14, 2016
A typical day of working at CareFirst BCBS was very intensive with the calls that came in on a daily basis. I was given the minimal amount of training to do the job of a full service Customer Service Rep. but most of my training experience came from on the job training and with the little help of my Lead Rep when she was available. My co-workers loved my spirit and were helpful when they could be, but most of the time, I learned things on my own. Sometimes finding the right answer to a customer's inquiry may have taken a bit to find, but the satisfaction of helping a customer resolve their reason for calling, from beginning to end, was a pleasure for me. Again, this may be a good company to work for, but it was not a job that was meant for me to be there on a long term basis.
flexible work hours, work from home for permanent employees, good health benefits
health benefits not decent for temp employees