Pros: salary, hours
Cons: short breaks, vision, dental
A typical day at work would consist of inbound and outbound calls regarding technical support, placing orders and general customer service. During calls and customer inquires on product sales attempts were highly recommended. Calls were make to OEM's, Dealers and retail customers. Prior to being a Customer Care Representative, it was required to maintain warehouse 6 with my own inventory from returns and freight claims. During the annual inventory only a certain dollar amount would be allowed therefore AS400 transactions would have to be perfect.
Learned how to make outbound calls and run AS400. Also learned how to manage a warehouse and drive a forklift.
Management was very fair. They listened and assisted with what would be the best solution.
Co-workers were helpful and friendly.
The hardest part was keeping up with freight claims and call volume.