Carenet Healthcare Services Employee Reviews

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Great company with a wonderful culture!
Training Team Manager (Current Employee) –  San Antonio, TXMarch 20, 2017
If helping others is something you love to do then look no further. Carenet offers many programs (inbound and outbound) that helps their members to the fullest. The culture of this company is outstanding and the comradery that each team brings is second to none. Love this place.
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Terrible management
Benefit Specialist (Current Employee) –  San Antonio, TXFebruary 16, 2017
Hours fluctuate no advancement at all. Promise on thing told another. Job is constantly threatened, not stable at all!!
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No advancement opportunity
Engagement Specialist (Current Employee) –  San Antonio, TXJanuary 18, 2017
Some managers are skilled and knowledgeable on what they are doing. A typical day includes being moved from one project to another. Not enough work to reach 40 hrs a week. Environment is friendly as well as staff.
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Rude workers
Member service (Former Employee) –  San Antonio, TXDecember 26, 2016
Bad management...at first they are nice to get you in then you are screwed they go through so many employees..it's 24/7 call center even if you work late you still get a small check just enough to pay my rent
Pros
Free drinks
Cons
Work hours small checks
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Call Center
Call Center Representative (Former Employee) –  San Antonio, TXDecember 2, 2016
Would prefer to be on my feet all day, and moving around, did not help people the way I wanted to maybe call centers that have to do with insurance are not for me.
Pros
Work trips
Cons
Didn't feel like I was helping people like I was to. Drama in work place, much like high school environment.
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Management is awful
Engagement Specialist (Former Employee) –  San Antonio, TXNovember 15, 2016
Carenet overall is a good company to work for, however there will never be a chance to advance within this company if you aren't one of the "teachers pets". Management isn't very helpful when it comes to problem solving member issues. The best part about working for this company are my coworkers. Unfortunately, the best agents are never recognized. The campaigns they're calling on are redundant and it becomes very repetitious after a few months. If you can find a better position with another company while working here, take it!! You'll probably get a raise after a year with another company. Not this one.
Pros
Free drinks
Cons
No raises, No chance to move up
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Pretty cool
Engagement Specialist (Current Employee) –  San Antonio, TXNovember 14, 2016
I love that they have so many programs for their Team Members and are forward with having the Team Member bettering themselves for the sake of their own well being. I love that they get involved with the Team Members and let them know that it is a fun place to work at.
Pros
Benefits, Programs, Soda Machine, choose schedules
Cons
Outbound calling
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n/a
ENGAGEMENT SPECIALIST (Former Employee) –  San Antonio, TXAugust 31, 2016
typical day at work would be getting calls. i reccomend you learn as many programs as you can because just sitting on one repetitive one gets boring. it is really easy money though. paid training. paid holidays. benefits. competitive pay. everyones very nice to everyone.
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A place that offer opportunity to learn new things
Office Coordinator / Pharmacy Technician (Former Employee) –  Houston, TXJuly 25, 2016
A few major things that needs to focus on daily are scheduling delivery for medication, medical supplies, medical equipment, making sure to pre order meds for in house lab, prepping IV medication and making delivery to doctor office and to patient.
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Productive and fun workplace
Engagement Specialist (Current Employee) –  San Antonio, TX 78230July 24, 2016
A typical day at work was fun and fast paced, management and co workers are really friendly. The environment is competitive but nothing but positivity all around.
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Wonderful Company to work for.
Registered Nurse Care Advisor (Current Employee) –  San Antonio, TXMay 29, 2016
The way they have managed to take a telecommute company and give it the same feel of a professional office setting speaks volumes for the management staff. My only problem with the job is the social isolation of working from home.
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fun place to worl, very easy going
Engagement Specialist (Current Employee) –  San Antonio, TXMay 24, 2016
carenet is a great place to work with a very friendly environment.
The skills you learn help you with managing members accounts, payment information and health insurance
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No pay raises
Sales and service of BCBS Fitness programs (Current Employee) –  San Antonio, TXMay 16, 2016
No pay raises, Learned to be a better lead and coach. The company does not share their growth plan with agents. Management talk unkindly behind closed doors. the do not share the true numbers with the clients
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Fun workplace and Free fountain drinks
Interpreter (Former Employee) –  San Antonio, TXApril 21, 2016
It was a good place to work but they only work with you for a while as far as schedules and once they gave you a schedule it was hard to change the shift you had.
Pros
Free drinks
Cons
no shift flexability
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Okay place to work
PCA-Personal Care Assistant (Former Employee) –  Anchorage, AKApril 19, 2016
This place that didn't pay very well so turnover was high. Support of staff okay. Hours challenging to obtain. Challenging to have enough hours to support myself and my children.
Pros
a job
Cons
no benefits and low pay
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Fun place
Engagement Specialist (Current Employee) –  San Antonio, TXMarch 14, 2016
Enrolling members into 90 day mail order service, management is awesome, co-workers are amazing, hardest part of job is nothing.
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It's ok
Care advisor RN (Former Employee) –  Fort Worth, TXFebruary 11, 2016
If you need to work from home then it's a decent company. Be prepared though, if your focus is making sure your patients are safe and have a good understanding of what they are dealing with, that is not their main focus. Thier focus is less patient care and more numbers. They are most concerned with keeping calls short with minimum info so you can get them off the phone and get to the next person. They do hound people unfairly who are not making thier goal times.
Pros
Nice coworkers. Some flexibility
Cons
Not patient centered
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Call Center
CSR (Former Employee) –  San Antonio, TXJanuary 28, 2016
As far as call centers go this was one of the best ones to work for. The managers kept the team engaged. The Compensation and incentives were great. I enjoyed the rapport with clients as well.
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Low Wages for job expected
telemarker (Former Employee) –  San Antonio, TXDecember 24, 2015
This is your typical call center offering low pay 10 bucks an hr. Yet they expect the kind of work performance where most should be paid $15 an hr. Reason for low pay is so that the corporation and management can rake up high salaries. They bank on college kids or kids that live at home because you cannot survive on what they pay you otherwise. Working at Red Lobster pays more, $14 an hr. Want to work in a good call center, apply at USAA where you get wonderful benefits and they pay you what you are wort and do not take advantage of you. Oh..and do not disagree or express a different opinion because they will can you. Projects come and go here, wages NEVER change. Good luck.
Pros
You get hired on the sport
Cons
low wages and no raises
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I was not there long enough
Customer Service Representative (Former Employee) –  San Antonio, TXDecember 14, 2015
Typical outbound call center duties. unreasonable quotas. I loved the break room. easy money for someone who is comfortable sitting on the phones all day setting up appointments.
Pros
break room had free soda
Cons
outbound call making all day long
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Overall rating

3.6
Based on 101 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.1
Job Security/Advancement
3.1
Management
3.3
Culture
3.6

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