Not a pleasant working experience for me!!
Insurance Verification Specialist (Former Employee) – Glen Allen, VA – November 24, 2013
Responsible for verifying insurance in a Call Center environment, and taking calls. I had to take 30 online DME tests within 30 days while working my job; train temps/new employees, but yet would complain when you didn't meet your quoter for the day.
I learned alot about many different insurances and DME supplies, that were covered and not covered.
Management consisted of the Director, Supervisor & a Lead; who had a stink attitude whenever you interrupted her from doing her work, but was promoted because she was best friends with the Supervisor.
Co-workers consist of clicks. Whoever you were in training with, pretty much was who you hung with. I came in alone, so I was treated as an outcast.
The hardest part of the job was the constant changes & rules every single week. Nothing was ever consistent. If the Sales Dept complained about us not producing enough, then our Supervisor would change the quoter even higher. This included answering calls that were forwarding from Customer Service, when all Customer Service had to do is read the notes under the account, and answer the customer's concerns.
No teamplaying goes on at Carepoint. All the Dept Heads blame each other, when sales ratings go down. Yet, they will have you verify insurance, instead of Sales telling the clients out the gate, that their insurance does not cover DME, or out of state DME ordering. For example: Florida is a state that believes in generating business within (HMO), so they will NOT cover items ordered in another state.
overtime, health benefits, free parking
management, favoritism, no growth, short break.