CareSource Management Group Employee Reviews

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Company lives the mission to help the underserved
Manager, Clinical Call Center (Current Employee) –  Dayton, OHFebruary 11, 2017
Provided with continuing education and training needed to be successful. Friendly staff. Excellent Nurse Advice Line. Excellent working conditions.
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It has it's benefits.
Member Engagement Specialist (Current Employee) –  Dayton, OHDecember 8, 2016
I've been here for 5 years and it has changed drastically within the last 2 years, but I can't say for the better. Depending on what department you end up in management can be rather unfriendly and some of the people there a really rude. The cafeteria is amazing, food is delicious and there are some managers and team leads that make work fun and bonuses are always great! So, there's a 50/50 chance of you loving or hating working here.
Pros
Bonuses in April, cafeteria, free gym, job security
Cons
SOME rude employees and management
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Productive work environment
Provider advocate (Current Employee) –  Louisville, KYAugust 21, 2016
CareSource is a great complement to the KY healthcare landscape. 3 decades of caring, serving and employing Ohioans. Relatively new here but gaining momentum. Happy to be a team member of this non- profit entity.
Pros
Great team, convenient local office, work at home options.
Cons
Few
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Productive and fun place to work. Very Good team to work with.
Database and Application Specialist (Current Employee) –  Dayton, OHAugust 14, 2015
Great place to work. Where every kind of training is involved to get there employees succeed. Have open door policy everyone had approach to all management all the time. and also top management encourage all the employees the get there work done on time.
Pros
Excellent Cafetaria on 2nd floor sometimes offer free lunches too.
Cons
Too many meetings for even small tasks
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Productive and fun workplace
Provider Relations Representative (Current Employee) –  Toledo, OHMay 18, 2015
Very good Company to work for, great benefits. Very friendly work enviorment, co-works are very helpful and team players.
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Great Company
Community Education Coordinator (Former Employee) –  Toledo, OhioJanuary 25, 2015
This company is the best! The training is top-notch. The corporate culture is phenomenal.
Pros
Work from Home
Cons
Middle Management can be overbearing, not a reflection of the company as a whole however.
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Fast paced, forward thinking company
Project Manager (Current Employee) –  Dayton, OHJanuary 12, 2015
Leading healthcare company, strives to do its best for its customers and ultimately those in need
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No place for advancement & pay is decent but benefits are ok
Patient Navigator (Current Employee) –  Dayton, OHSeptember 25, 2014
While job was fairly easy as an entry level position, it is a place that is hard to move up unless you are an RN or SW. There is little to no consistency among many of the teams and their supervisors.

pay is decent but benefits are ok
Pros
Easy job, decent pay
Cons
Benefits are mediocre, supervision is not consistent
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Great employee focused culture
Manager-High Risk Case Management Central Region (Current Employee) –  Dayton, OHSeptember 3, 2014
No support for middle management when it comes to holding staff accountable. Fast paced environment.
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Fun place to work for
Care Management Support Specialist (Former Employee) –  Dayton, OHAugust 7, 2014
I felt right at home. It was a blessing to work with my group amd Team Lead.
Pros
Great Leadership
Cons
Healthcare cost
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Stability
Internal Provider Relations Representative (Former Employee) –  Dayton, OHMay 29, 2014
• Validate provider profile accounts
• Contact Provider Network in East Central Ohio area
• Educate provider policies and procedures
• Address provider complaints and resolve escalated issues
• Research and resolve claim payment issues
• Contract developing- Credentialing- HB125 guidelines
• Analyze Claims Errors and Escalate to Adjustor
• Promoted to Senior Customer Service Representative 2007
• Promoted to Provider Relations Representative 2009
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A Great Place to Work
Associate Prior Authorization Specialist (Former Employee) –  Dayton, OhioAugust 12, 2013
Caresource is a great company to work for. I was there 7 years. There were a few bumps along the road with management, but that comes with the territory.

Caresource has a nice building with cool elevators, a work out facility and a nice cafeteria.
Pros
Free Parking, Annual bonus
Cons
Expensive health insurance
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Hard working
Sr. Backup and Archive Engineer (Current Employee) –  Dayton, OH 45402August 3, 2013
Long hours
flexable work hours
Work from home
Office based
Play hard
On site health club
On site food service
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Don't judge a book by it's cover.
Claims Analyst (Former Employee) –  Dayton, OHMay 8, 2013
The first 3 years of this job was great I really enjoyed the job, but after that the company made some sever changes and the moral with the team went down hill.
Pros
Full Benefit Package
Cons
Moral
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My work day
Customer Service Manager (Former Employee) –  Dayton, OH 45402April 11, 2012
A typical day at work consisted of
• Monitor and manage call queues to ensure all Customer Service Representatives are available and appropriately staffed.
• Act as a “New Hire Coach” for new employees.
• Identify training needs for Service Center Representatives.
• Handle and resolve escalated member and provider complaints.
• Maintain Outage log and report to management weekly.
• Act as positive role model to other Customer Service Representatives and employees.
• Research, follow up, and resolve all open/pending issues in a timely manner to ensure member satisfaction.
Pros
new building, helping the under served
Cons
management not promoting based on potential, feels like you are in a box that's closing in.
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Overall rating

3.8
Based on 16 reviews
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Ratings by category

Work/Life Balance
3.9
Compensation/Benefits
3.6
Job Security/Advancement
3.1
Management
2.9
Culture
3.7

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